Manager Case
Resume:
MOHAMMAD
YEHYA
P r o d u c t / P r o j e c t M a n a g e r
ABOUT ME
********.*.*****@*****.***
Beirut/Lebanon
Passionate, value-driven product manager with experience leading cross-functional teams to plan, build, launch and manage world-class IBM innovations. Blend technological skills with extensive Agile/Scrum experience, marketing orientation and analytical abilities to evolve product strategy. Prioritize and manage multiple projects within specifications and budget restrictions.
IBM CASE MANAGEMENT CERTIFIED
linkedin.com/in/mohamad-yehya
Married
D.O.B.: 02-08-1988
CERTIFICATIONS
PM-IT-001x / Strategic Applications of IT
Project and Program Management
University of Washington
Issued September 26, 2020
EXPERIENCE
Product/Project Manager
INNSYSY/Lebanon/2013-To date
Responsible for the overall strategic roadmap and day-to-day management of a portfolio of business activities which support the customer experience.
• Gather, evaluate and document business needs and requirements and translate these into functional specifications, user stories, or wireframes.
• Provide weekly status reports to ensure everyone included in the project has an understanding of major milestones, timelines, and whether assigned projects are on track to meeting expected delivery dates or not.
• Technical and business knowledge of Banking and Ministerial Sector (Compliance, Central Operations...)
• Manages project risks, issues, risks and activity progress to ensure project goals
(e.g., deadline, budget, scope and quality) are achieved
• Work with Design, Technical and QA members to schedule production releases and ensure that appropriate business requirements are satisfactorily tested before deployment.
• Understands natural forces of conflict and act to prevent or soften them, by constructive moderation
• Extremely high level of dedication and conviction to bind the team for outcomes
• Acts as an advisor, builds and maintains relationships across the wider stakeholder community.
• Ensures compliance with project management and other internal standards, processes and other requirements.
M Y
SKILLS
LANGUAGE
Excellent Communication Skills
English (Proficiency Level: Written & Spoken)
Arabic (Native Language)
EDUCATION
MS / Telecommunication Engineering
Arts, Science & Technology University - Lebanon
June - 2012
BE / Telecommunication Engineering
Lebanese International University - Lebanon
June - 2010
PROJECTS ACCOMPLISHED
Banque Du Liban/ Lebanon / 2017
• Correspondences system analysis and design
• Installation for FileNet and case manager on the production environment Bank Audi/ Lebanon / 2014
• Individual and Corporate - Opening account
• Customer On-boarding
• Direct Debits
• Relationship Pricing
• Cash Transfer Module (Replenishment, Unloading ATMs and ITMs, inter branch and central bank transfers)
• Compliance Module (Preapprovals and inquires)
• Retail Offer Management
• Modify Customer information
• Signature Authentication Application
• Inheritance Declaration
• Special check book request
• Legal Instruction
• External proxy creation
• Cards (Debit and credit) Modifications (limit, etc...)
• Discharge Letters
• SWIFT Application
• Trade Finance Workflows (LC, LG local and international)
• Treasury Workflows
• Customer file forms development (100 Eform)
Bank Audi/ Iraq
• Implement the Creditor, debtor modules and daily jacket
• Build the required Eform template to cover customer file templates using IBM FileNet
• Build the required Workflows to cover Bank Audi requirements (Trade Finance, Branches operation, individuals Loan initiations, etc.) More than 50 Workflows, using IBM FileNet BPM
Bank Audi/ Egypt
• Build the CLD and daily jacket
• Implement the creditor and debtor scanning modules concept
• Build the required Eform template to cove customer file templates, using IBM FileNet
• Build the required Workflows to cover Daily jacket inquires, using IBM FileNet BPM Management & Leadership
9/10
Project Planning & Implementation
9/10
Marketing
9 / 10
Information Technology
10 / 10
Analytical & Conceptual Thinking
8/10
Audi Private Banking/ Lebanon
• Creditor and debtor Scanning modules supervision
• Responsible of building the account opening process
• FileNet and Datacap installation
• Gap analysis for Account opening workflow
Ministry of Justice (Courts) / Lebanon
• FileNet installation
• APi's and integration with the main System
• Create the Lebanese Courts Content tree
Ministry of Foreign Affairs / Lebanon
• Build many scanning modules using FileNet and Datacap (Multilateral, Library, Official Journal, etc.)
• Build the correspondences system using IBM Case Manager
• Design the budget and control system using IBM Case Manager Arab Bank / Jordan
• Build the Trade finance and Creditor file scanning modules
• build the Transfers process
• Eform Training
Jordan Electronic Power Company (JEPCO) / Jordan
• Build many workflows to handle the customer operation
• Support Tasks
• Workflows enhancement using IBM FileNet BPM
• Eform Development - IBM Eform
• Scanning modules using Datacap and FileNet
• Workflows using Case Manager
• FileNet environment enhancement, mentoring, and tuning Kuwait Oil Company / Kuwait
• Development team training on IBM Case Management
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