Supply Chain

TONJIA A PETEET

**** ******* **, ********, ** ***25 1-224-***-****, *******@*****.***

Summary

Purposeful logician, creating consistency and prioritization. Exemplify Supply Chain in a proficient manner. Practical and results driven. Exceptional written and verbal communication skills. Self- confident but mutual respect in a team environment. Proficient in problem resolution, executing proposals and setting precedence.

Highlights

Global logistics

Supply chain principles &

practices

AS/400 experience

Strategic planner

Process & conceptual skills

Continuous improvement

3PL knowledge

Microsoft Office

Vendor management

SAP

Value added cost reduction.

EDI

Accomplishments

•Reduced rail demurrage by creating a customer notification system that resulted in savings of

$100,000 in the 2ndquarter of 2007.

•Coordinated the rerouting of over 1000 containers to alternate US Ports due to Hurricane Sandy

•Diverted the threat of vendor 's service interruption by implementing a process within SAP to ensure payments of over $1 million dollars were remitted without impacting operations.

Experience

Logistics Officer July 2018-Present Rio Tinto

•Manage domestic and international logistic movements involving over the road carriers, dray carriers, steamship lines and domestic warehouses.

•Arrange, coordinate and optimize shipments with contracted vendors using negotiated rates and terms.

•Prepare and issue shipping instructions and manage shipment formalities for export.

•Provide regular and relevant operational feedback to team to enhance service delivery or business performance

•Liaise with sales and customer service reps to ensure shipments are tendered efficiently and meet customer expectation.

•Act as the primary escalation point for all operational issues raised by the internal business units or vendors.

•Issue invoices and pay suppliers according to contractual terms and Rio Tinto payment policies

•Payment tracking issues and resolutions including collection of debt relating to invoices or supply debit notes

•Manage and/or negotiate operational disputes with vendors and BUs

•Ensure all activities comply with Rio Tinto standards and that product shipments are made in a safe and secure manner

•Engage suppliers on HSEQ related issues to ensure compliance to contract management standards and performance expectations

•Responsible for a $10 million annual spend

Customer Success Manager March 2017-June 2018 Arkadin

•Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals of all UC needs.

•Manage and increase revenue within existing customer base through expanding usage and knowledge of Arkadin services.

•Liaison between internal departments to communicate results and feedback concerning service delivery related concerns; Research client-impacting situations and, if necessary, makes recommendations.

•Drive Customer Satisfaction surveys (CSAT), interviews or meetings to determine customer loyalty and implement service improvement plans as appropriate.

•Work to identify and develop upsell opportunities.

•Negotiate commercial terms within set guidelines.

•Manage contract and user decommissioning in a professional and fair mode in order to allow future win back.

•Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.

•Develop, prepare, and nurture customers for advocacy.

•Identify cross-sell opportunities within the existing customer base.

•Act as the customer's advocate within Arkadin to facilitate the prompt, effective resolution of all service-related issues.

•Proactively act on problems and manage Service Improvement Plans if required.

•Identify, qualify and influence new projects around Unified Collaboration/Communication

•Position Arkadin as a Unified Collaboration Service provider by having a full understanding of consultative solution selling.

•Driving adoption and usage of the Arkadin service

•Organizing regular Customer Business & Service Reviews

•Lead customer into Arkadin's standard processes

•Overseeing the onboarding experience and training for new customers

•Responsible for accounts that generate $11million annually

Customer Care Specialist

•Counseled customers regarding procedures for organizing operator assisted event calls.

•Participated in ongoing training to enhance knowledge of Arkadin/AT Conference products.

•Addressed customers' issues regarding billing and technical issues via phone and Arkadin Reporting and Tracking System.

•Utilized CRBS, Salesforce and ATIS to assist customers with issues and questions regarding collaboration services.

•Communicated consistently and proactively with team members via phone, e-mail, Salesforce chatter and IM.

•Demonstrated product-knowledge growth and enhanced external customer contact through constant communication with colleagues.

•Educated customers on use of the web based program Anywhere Lounge/Dashboard..

•Escalated customers critical technical issues to tech support for their timely resolution.

•Qualified new AT Conference accounts.

•Collaborated with Account Receivables weekly to ensure that customers' needs are met regarding billing while ensuring Arkadin maintains revenue.

•Generated reports for customer via Bl Launchpad, ATIS and CRBS Reporting System.

•Provided back up and team support when needed.

Driver Manager August 2015 to December 2016 JBANC Transportation USA

•Provide load information: routing and directions to drivers.

•Monitor drivers on time management issues.

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Ensure drivers Qualcomm usage is accurate.

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Monitor all Qualcomm messages and incoming phone calls to ensure driver is compliant with hours of service, Qualcomm entries, breakdowns and customer inquiries.

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Conduct accident/incident interviews with drivers.

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Monitor out-of-route mileage, revenue per mile, revenue per truck, revenue per day and empty mile ratio.

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Maintain documentation of freight movement and schedule preventative maintenance for tractors.

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Monitor critical loads and execute recovery plans when needed.

International Export Specialist 08/2014 to 08/2015 General Electric Glen Allen, VA

•Execute fulfillment of US import/ export shipments for various requested skus and equipment t demand for global GE sites and external customers.

•Coordinate international logistics arrangements via ocean and/or air, liaising with freight forwarders, in-land /drayage carriers, and brokers to meet requested delivery dates, while optimizing freight costs.

•Oversee US import operations, including preparation of documentation for return goods, troubleshooting of customs clearance issues, and arrangement of in-land deliveries for US in bound shipments.

•Ensure compliance and segregation rules are followed for dangerous goods, enabling the proper booking and transport of materials.

•Prepare and facilitate collection of all required documentation for shipments, including the timely submission of customs documents to facilitate fast, accurate deliveries.

•Facilitate with International Trade Control (ITC} and Global Growth Organization (GGO) teams for classification of products (ECCN /HTS/ Schedule B), ADD/ CV reviews, NAFTA / FTA documents, and country of origin (COO) verification.

•Process quotations with internal and external suppliers upon request.

•Facilitate other customer requests related to orders, billing, purchasing, documentation, and contracts.

Customer Service Booking 12/2010 to 04/2013 Hapag-Lloyd Lisle, Illinois

•Reviewed new customer orders and requests and manually entered data into a centralized database.

•Forwarded client-related quality and service issues to the appropriate manager for resolution.

•Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

•Coordinated rush orders and order changes.

•Resolved problems for customers, warehouses and carriers.

•Acted as a liaison between logistics, carriers and customers.

•Coordinated returns between origin and interim transportation departments.

•Monitored shipments to guarantee on-time delivery.

Education

B.S: Supply Chain Management 2023

Bellevue University Bellevue, NE, USA

Coursework in Logistics and Transportation Technology

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