Scrum Master Business Analyst

Madeline Suero Merk

Aberdeen, MD www.linkedin.com/in/madeline-suero-merk 443-***-**** *******@*****.*** EDUCATION

University of Arizona San Diego, CA

Bachelor of Science Computer Science and Web and Mobile App Technology October 2019 – October 2021

● Cumulative GPA: 3.93

● Dean’s List

Towson University Towson, MD

Bachelor of Science Communications, and Mass Communications August 2008 – December 2012 WORK EXPERIENCE

Avesis Incorporated Owings Mills, MD

Audit Coordinator January 2018 – February 2021

● Generated reports on Smartsheet, Excel, and PowerPoint to analyze the productivity of the Compliance team and growth of team workload which increased the team's budget to employ more employees.

● Developed training material and tools in Word, Excel, and SharePoint for auditing clients specifically in delegated, credentialing, and claims auditing to ensure Avesis was 100% compliant with federal and state guidelines.

● Performed business analysis on monthly network adequacy, productivity, and historical data for senior executives to increase data consistency, efficiency, manage any risks and provide solutions. Avesis Incorporated Owings Mills, MD

Reporting and Network Communications Specialist January 2017 – January 2018

● Collaborated with the marketing team, provider relations team, and senior executives on multiple communications increasing the company's brand awareness and network benefits.

● Trained and evaluated three temporary employees which secured revenue savings and 2,000 documents electronically stored.

● Produced network adequacy maps with Quest Analytics Software to geographically show recruiting potential in new markets and to show potential clients network population in current markets. Avesis Incorporated Owings Mills, MD

Provider Relations Coordinator January 2015 – January 2017

● Formulated research and network adequacy map to senior management which lead to winning two RFPs that increased the company member membership and revenue.

● Maintained and supported 25 employees within the provider relations team by engaging employees with the company's culture while providing new organization standards using SharePoint and assessing team needs.

● Improved team communication and processes by providing run-down reports to senior executives and provider relation teams.

LEADERSHIP EXPERIENCE

Avesis Incorporated Owings Mills, MD

Founding Member of La Vida! Employee Support Group December 2019 – February 2021

● Increased employees' awareness of Latin/Latinx community presence within the company and external resources.

● Advised senior executives of improvements to increase culture, diversity, and employee needs within the company.

Avesis Incorporated Owings Mills, MD

Change Champion December 2017 – February 2021

● Counseled employees to assist in the company transition to being a subsidiary of a Fortune 500 company.

● Advocating employees’ concerns and needs to senior executives to improve company culture. SKILLS

Skills: Advanced Microsoft Word, Excel, PowerPoint, Outlook, Visio CSM (Certified Scrum Master) Auditing

Analysis Scrum Agile Project Management Smartsheet Tableau Miro Jira SharePoint Python JavaScript Spanish

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