Desktop Support Technician

Tirso Montero

OBJECTIVE

CERTIFICATIONS

EXPERIENCE

To obtain a position where I can enhance my skills and have the opportunity for growth and advancement.

LAYC Career Academy PCS, Washington, DC

● CompTIA Network+ Certification August 2, 2017

● CompTIA A+ Certification October 8, 2015

● MTA Network Fundamentals, November 18, 2015

● MTA Windows Operating System Fundamentals, October 14, 2015

● MOS Word 2013, February 16, 2016

● MOS Outlook 2013, December 1, 2015

● MOS Word 2010, November 24, 2014

● MOS Outlook 2010, November 23, 2015

● MOS One Note 2013, October 16, 2017

National Gallery of Art, Washington DC

Jr. Hardware Technician, Sept 2018- June 2019

● Updating Windows 7 computers to Windows 10

● Imaging and deploying computers

● Migrating user data to new computers

● Configure printer settings

● Replacing transfer kits and fuser

● Installing requested applications

BlueCross BlueShield, Washington DC

Desktop Support Technician, Feb 2016-April 2016

●Installing necessary applications and utilities

●Preparing computers and devices for deployment

●Backing up user data with C$ and backup utilities

●Competing task and incident and updating the report

●Remote troubleshooting and repairs with Remote Desktop

●Contacting user and scheduling repair

●Repair and troubleshooting of mobile devices

LAYC Career Academy PCS, Washington DC

Mobile Device Technician, Sept 2014-Sept,2018

● Performed the replacement of damaged parts

● Identifying damage and determining cause of the damage

● Identifying device components in needed of repaired or replacement

● Troubleshooting device issues and repair of device errors

Mobile Device Repair Instructor, January 2017-March 2017

●Teach students the basics of troubleshooting mobile devices

●Explaining the processes of disassembly and repair of mobile devices

●Teaching different ways to determine if water or drop damage occurred

●Teaching proper use of tools and procedures for removal or replacement

●Hands on instruction on repair and replacement

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