Customer service call representative / Team Lead

Ritsia Olibris

**** ** *** ***, *****, FL *****

305-***-****

**********@*****.***

Skills:

Answer customer emails, Handling inbound and outbound calls, Handling customers with professionalism, diplomacy and consideration for the customer’s concerns, Develop customer service Solutions, Handling inbound and outbound calls from COVID-19 vaccination providers and individuals, Receive and Promptly Respond to customer Queries, Call representative, answer customer phone calls, Call specialist, Escalate issue, Document Issues and Resolutions

Employment History:

Customer service call representative

WellCare/ Blue cross Blue Shield insurance Sept/2018- March/2021

Customer service call representative

MCI- Mass Market

Call center July/2019- March/2021

Duties: Answer customer emails, Handling inbound and outbound calls, Handling customers with professionalism, diplomacy and consideration for the customer’s concerns, Develop customer service Solutions, Handling inbound and outbound calls from COVID-19 vaccination providers and individuals, Receive and Promptly Respond to customer Queries, Call representative, answer customer phone calls, Call specialist, Escalate issue, Document Issues and Resolutions

Education History:

Diploma Booker T. senior high school

2005 -2009

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