Customer Service Safety

Richard C. Underwood

**** ******** *****, ****** ****** VA 23875, 804-***-**** ******************@*****.***

Summary

Experienced Team Leader, with extensive background in all warehouse functions; to include: Receiving, Returns, Packing and Shipping. Well versed in all industrial warehouse distribution merchandise movement equipment. Dedicated, dependable and reliable. Able to multi task and successfully meet goals.

Highlights

Staff training Safety training

Powered industrial equipment trainer Process improvement (Kaizen Event)

Order processing Inventory management

First aid training/First responder Customer Service

WMS/JDE Voice picking

RF Picking Yard Jockey

Experience

1989 – Current – Standard Motor Products, Disputanta, VA

Shipping: Replenishment drivers.

Directed the activities of Forklift operators.

Assigned work to drivers and monitored output.

Trained, Tested, and Licensed equipment operators.

Returns:

Supervised the activities of (15) associates.

Processed all returns from customer DC’s and Jobbers.

Receiving:

Generated receiving reports

Processed discrepancies

Successfully implemented Voice pick process

Trained staff on new process

Verified all inbound discrepancies

Assigned pick batches to drivers

Conducted start-up meetings

Maintained proper channels of communication with peers, direct reports and superiors

Education

Matoaca H.S. – Chesterfield County, VA – Diploma 1981

Favorite subject: Mathematics

Varsity Football

Varsity Baseball

Certificates:

CLA (certified logistics associate

BBS (Behavior based safety)

First Aid training (first responder

Powered industrial equipment trainer

Hobbies:

Golf

Softball

DIY: Carpentry

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