dispatcher
Resume:
Michael Wolfinsohn
Dispatcher/Technical Support
Palatine, IL 60067
*****************@***********.***
I am an experienced and versatile professional with strong customer service and mechanical skills, coupled with the desire to meet and contribute to the company's goals. Authorized to work in the US for any employer
Work Experience
Dispatcher/Technical Support
Aramark Refreshment - Elk Grove Village, IL
February 2013 to February 2019
60007
• Provide technical customer service to ideally fix the coffee and water machines over the phone
• Troubleshoot by asking the customer questions to determine the root cause
• Walk them through a series of steps to fix the problem or to determine if a technician needed to be scheduled
• For new installations of coffee machines, I question the customer about whether they had a shut off valve or saddle valve for instillation of equipment
• Find out the distance of the waterline to the shut off valve
• Dispatch service technicians when needed
• Set up the install calendar daily for all projects
• Enter all service calls into the database and assign them to a technician
• Do asset verifications and make sure that the equipment is allocated to the right client so we can track asset depreciation
• Set up all outside vendors to deliver, install and removal of Micro Markets, Pop and Snack Machines
• Entered all equipment asset and serial numbers that was ordered
• Software: Salesforce, VCR, Mei, Microsoft Office, Word, and Excel Dispatcher
VCNA Prairie Material - Bridgeview, IL
November 2000 to January 2010
60455
• Dispatched concrete trucks
• Ordered all material and supplies for the office and production of concrete
• Entered all materials and products that were delivered into the yard by weight
• Handled the cash that was brought back and made daily deposits to the banks.
• Verified and sign off on the invoices
• Completed daily, weekly and monthly reports including drivers time sheets, daily concrete delivery, daily concrete resell to manage inventory
• Dispatched to various yards (locations) on any given day
• Software: Microsoft Office, Word, and Excel and various dispatch software Education
Bachelor's Degree in Business
University of Chicago
Skills
• Tech Support
• Service Desk
Assessments
Scheduling — Proficient
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/066a9193adc6f74c37b37726c53a8f7aeed53dc074545cb7 Personality: Hard-Working — Completed
October 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/ share_to_profile/681d381480c4b054016cb280b407035deed53dc074545cb7 Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ ec2e75dd2ad68ac644ea68085491521feed53dc074545cb7
Spreadsheets with Microsoft Excel — Completed
May 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: https://share.indeedassessments.com/ share_to_profile/4cb1e47ba64d7b61f46a905f4a746fc6eed53dc074545cb7 Scheduling — Completed
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: https://share.indeedassessments.com/share_to_profile/ c6f6b7c43690a7823deed1f47695c286eed53dc074545cb7
Call Center Customer Service — Completed
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/37c5de3c0905d1e4412d1284b6870b85eed53dc074545cb7 Organizational Skills — Proficient
April 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/ share_to_profile/1aeb5511cbea8c5b99d0a9b543a781cfeed53dc074545cb7 Critical Thinking — Completed
April 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: https://share.indeedassessments.com/ share_to_profile/1002216b2a5e87f9869c6e72b48a0349eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate