Technician Manager

VICENTE C. FLORES

**** ******* *****

Ocoee, FL *4761

(C) 407-***-****

OBJECTIVE:

To obtain a full-time position as an IT or AV Technician for a company that offers opportunity for advancement and growth.

EDUCATION:

Ameritrain

Computer Technology School

Wayne, Pennsylvania

Major: A+, Netplus, MCSE

January 2002-October 2002

Community College of Philadelphia

Philadelphia, Pennsylvania

Major: Business Administration

September 1991-1992

SKILLS:

Over 15 years of experience as a professional AV Technician with strong video skills, networking, setting up and operate mixing consoles, video switchers, projectors, and conventional multi-box speaker systems.

Coordinate installations of equipment such as NEC seamless walls, LED video walls, LED monitors, LCD projectors, microphones, touch screen overlay.

Troubleshoot and repair lighting, sound, or special effects systems

Coordinate and provide support for meetings, conferences, and events as needed.

Also have 15 years experienced as an IT support in maintaining, updating, and troubleshooting systems such as Windows, Zoom, WebEx, Microsoft, Cisco, Active Directory, Chrome Books; used Symantec Ghost for imaging; offer technical support to clients in troubleshooting computer problems.

EXPERIENCE:

Advent Health

Orlando, Florida

IT Support Technician

October 2020 – present

Assist with system migration and used of ticketing software called service now for queue coordination; perform imaging of laptops and desktops; update IOS and Windows devices; utilizes tools and technologies for assign areas to enable efficient management of resources; responsible for ensuring that assigned applications/devices are maintained; ability to multi-task and complete several tasks on a given deadline.

4 Production

South Easton, Massachusetts

IT Support Technician, AV technician

October 2010 – September 2020

Provide technical support, troubleshooting; installation of workstations, servers, printers, and network equipment; perform routine maintenance of network connectivity; good understanding of web based software/hardware application; traveled to various job sites to meet clients on locations; coordinate workflow make sure equipment shipped on time and configure correctly.

Set up, adjust, and operate audiovisual equipment such as speakers, microphones, lights, and recording equipment, for meetings, events, classes, seminars, and video conferences.

Coordinate installation of equipment for trade shows as well as set up audio visual devices including LCD projections, microphones, video switches, and other conference equipment.

Rentex

Orlando, Florida

Warehouse Manager, AV technician lead

2006 – 2010

Oversee day to day business operations, dispatched computer technicians, take service calls, troubleshoot network problems, do inventories, and maintain computer using Symantec ghost.

Perform audiovisual trouble shooting, repair, and adjustment; collaborated with event organizers to design sound and lighting effects.

Exhibit set up lead, breakout tech. A2, V2 installation of equipment for corporate events and productions (general sessions, breakouts, & trade shows).

A+ Data Premier

Orlando, Florida

2004 – 2006

Senior Field IT Technician

Responsible for hardware and software issues, provide assistance to clients on any technical concerns; ability to prioritize and balance multiple tasking; set up computers, assist with system updates, configuration, and install applications.

Personal Computer Rental Corporation

Philadelphia, Pennsylvania

2002 – 2004

Computer technician

Configure, format and maintain PC desktops, laptops, printers, peripheral devices, and associated software; ability to identify, analyze, and troubleshoot a wide range of technical issues in a professional and efficient manner.

Languages: English, Tagalog, and some Spanish.

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