Support Public School

SHRAVANI SHROTASWINI

Contact: 828******* e-mail: **********@*****.***

Objective

To avail endless opportunities to grow in knowledge and skills while gaining invaluable insights into the processes of an organization.

Profile Summary

4years of experience in Linux and TWS Production Support and 5 months of experience in Application Support Team and Experience with Service Now Tool.

Hands-on experience of IBM TWS (Tivoli Workload Scheduler).

Experience of handling the real time user issues.

Experience Of working on Alerts, which requires immediate attention in Production environment such as backend process run etc.

Have basic knowledge in SQL queries.

Trained on TWS L2 administration tasks and Linux based applications.

Good knowledge of Shell Scripting.

Proficient in Nagios, building configuration files for servers and alert management

Proficient with Microsoft Office Word, Excel and PowerPoint.

Good Team player with excellent communication skills and never give up attitude. Organizational Experience

Previous Employer: Cognizant Technology Solutions PVT. LTD.

Total Experience: 10/2016- 31/12/2020

Relevant Experience: 3 years 10months

Project Details: Client-Wellington Management Company, US. I have been working as a L2 Production Support Admin for TWS for Wellington Management Company Since August, 2017.

Roles and Responsibilities

Offshore POC for L2 TWS administration and Production support.

Experience in TWS Upgrades to version 9.4 and patching the servers with the latest fix pack i.e 06.

Highly skilled to be able to work in a complex TWS environment, fixing issues related to the Websphere. Actively worked on DR activities.

Managing Database Objects. Troubleshooting Tomcat logs, and in-house tools logs including restarts as required.

Create customized monitors in NAGIOS for filesystems, in-house applications and tools. Implemented system upgrades and collaborated with vendors to troubleshoot and manage file systems of their own to avoid shared server disk space issues.

Provides technical services in support of project leadership and technical solutions for clients. Prepared and maintained user manuals, documented in-house applications for the clients.

Conducted training sessions for understanding of user experiences and judgments.

Experience in troubleshooting batch related issues, like job abends, in-house supporting applications etc.

Writing SQL queries to fetch user requested customized data from the database. Academic Details

B.Tech- Institute of Technical Education and Research, Bhubaneswar, 08/2016

12th- D.A.V. Public School, Berhampur, 03/2012

10th – St. Vincent Convent School, Berhampur, 03/2010 Technical Knowledge

Database MYSQL

Operating Systems LINUX, WINDOWS SERVER 2008 R2, WINDOWS 7/XP/98

Languages PLSQL, C++, Shell scripting

DevOps Tool: AWS, SharePoint, Jira, GIT, Jenkins. Key Results

Single handedly leading the offshore team support as on-call and in shifts.

Monitoring system health checks using Nagios, troubleshooting and maintaining requisite documents to ensure process quality and improvements and process capabilities.

Acquiring knowledge for service standards and operating procedures of latest versions of TWS. Language Proficiency

English

Hindi

Oriya

Personal Dossier

Father’s Name: Aruna Kumar Mahapatra, Occupation : Scientist Mother’s Name: Manjukta Patra, Occupation : Lecturer Date of Birth : 21st August, 1994

Marital Status : Unmarried

Declaration

I do hereby declare that the above information is true to the best of my knowledge. Place: Bangalore

SHRAVANI SHROTASWINI

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