Customer Care Social Media
Resume:
JACOB OTTO
***********@*****.***
HTTPS://WWW.LINKEDIN.COM/IN/JACOB-OTTO-34105B157/
OBJECTIVE
Discreet and proactive individual with commendable decisive and leadership skills; interested in working within an organization that allows me to use my education and skills to help reach organizational goals.
SKILLS
Leadership
Management
Process Improvement
Microsoft Office Suite
Communication
Adobe CC
EXPERIENCE
OWNER/JACOB OTTO MEDIA
May 2019-Present
Provide excellent customer service and modern marketing for clients. Assist in business planning and public relations communications. One source business assistance for all small businesses.
FIELD SERVICE MANAGER/CROWN EQUIPMENT
Apr 2019-Feb 2021
Manage service quality, effectiveness, customer satisfaction and workload. Wrote and presented employee performance reviews. Created and implemented new service processes in order to improve customer satisfaction, retention, and overall company success. Lead a team of 10+ direct reports in a designated geographical region.
PARTS SUPERVISOR/CROWN EQUIPMENT
June 2018-Apr 2019
Perform inventory counts, place orders, and lead a group of customer care representatives. Improved off shelf availability by 10 percent, while reducing inventory by $75,000.
CUSTOMER CARE/CROWN EQUIPMENT
May 2017-June 2018
Assisted customer with all parts and service related needs. Dispatched technicians to customers, answered incoming phone calls, and handled billing of parts/service invoices. Reduce response time by 8 hours and maintained a quick response time.
EDUCATION
DOCTOR OF MANAGEMENT JAN 2024
University of Phoenix
Taking Classes in Leadership, Research, Technology, and Organizational Structure.
PUBLIC RELATIONS MASTER’S/ OCT 2020
Full Sail University
Took Classes in Media relations, Interactive media, Legal Aspects of media, as well as Personal Development and Leadership.
SPORTS MARKETING AND MEDIA/ MAY 2019
Full Sail University
Took classes in Sports Digital Production, Social Media and Sports Marketing, as well as Sports Events and Entertainment.
VOLUNTEER EXPERIENCE
Coach for the Colorado Crusaders Youth Football team 2015-2016
Coach for the Springfield Raiders Youth Football team 2017-2019
Vice President of Queen City Youth Football League and Cheer 2020-Present
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