Business Analyst

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Sima Ahmadi, M.Sc.

Tel: 202-***-**** Email: ****.********@*****.***

Permanent US Resident/Green Card holder

SUMMARY OF QUALIFICATIONS

Solutions-driven IT business analyst with Master’s degrees in IT and Business Management and three years of experience in industry and government and expertise in information systems management and project coordination:

Experienced in working within cross-functional teams in the development, documentation, and delivery of process innovations, driving the attainment of business goals

Skilled in developing customer relationship management (CRM) platforms using MS Dynamics 365

Adept at data visualization using PowerBI to create reports and dashboards

Proficient in Systems Development Life Cycle to transform newly-developed projects into operational ones

Recipient of excellent performance review at work and outstanding university awards

Strong communication skills with a record of presentations in academic and industry settings EDUCATION

Towson University, Towson, MD

Master of Science, Applied Information Technology, December 2018 Concentration in Information Systems Management, GPA: 3.87/4.00 Case Study Project: Doctor's Office (Staff Facing) Applications Migration to Cloud Servers

Mimicked the role of a project manager to deliver feasibility and cost/benefit analysis, work-breakdown structure, stakeholder assessment, project scope statement, and risk management register Azad University, Qom, Iran

Master of Arts, Business Management, February 2015 Concentration in Digital Marketing, GPA: 3.90/4.00 Thesis: Determining Association Rules in Social Networks for Targeted Advertisement Payame Noor University, Qom, Iran

Bachelor of Science, Information Technology, GPA: 3.72/4.00, December 2012 EXPERIENCE

FI Consulting Arlington, Virginia Business Analyst April 2019–July 2020

Small Business Administration (Office of Credit Risk Management): Developed a management tool using Microsoft Dynamics 365 to automate the review process of the 7(a) loan; used PowerBI to improve data visualization for loan reviewers

Freddie Mac Multifamily Capital Markets: Specialized in a Microsoft Access-based application called Securitization Manager (SM); facilitated monthly reporting in SM; performed data quality checks during data upload and report generation; helped users with SM maintenance and ad-hoc requests

Developed requirements and planning documents (JIRA), talking points, fact sheets, training materials, process diagrams (ERD), and technical presentations for specific stakeholders

Supported requirement gathering sessions, business analysis, obstacle identification, process improvement, User Acceptance Testing, and the development of user stories

Received excellent performance review resulting in a merit increase Mizban Tehran, Iran Junior IT Business Analyst July 2014–April 2015

Interacted across the team and with clients on a daily basis to gather requirements for the operational needs

Created new requirements and updated existing requirements and documentations

Assisted in enforcement of project deadlines and schedules following an agile development process, and presented technical results to stakeholders

Windavar Tehran, Iran Product Analyst Intern May 2013–June 2014

Prepared functional specification documents and helped define solutions for web-based applications

Worked closely with business owners and the IT team to create and enhance features and functionalities of applications and systems

Sima Ahmadi

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CERTIFICATES

Information Systems Management

Microsoft Dynamics 365 Customization and Configuration Microsoft Dynamics 365 Fundamental

CORE CLASSES TAKEN

Database Management: Entity Relationship Diagram (ERD), Chen, Physical Data Model, SQL Oracle Advanced Database Management: Design of a database model of a doctor's office, Microsoft SQL server System Development Process: Agile methodology, requirement gathering, business process analysis, process and data models of systems, prototype creation, marketing presentations in MS PowerPoint Project Management: Project plan for modernizing an IT legacy of a government agency Web Development and Client-Server Side Programming: HTML, CSS COMPUTER SKILLS

Customer Relationship Management: Microsoft Dynamics 365 Project Management Software: MS Project Management, JIRA Atlassian, Kanban, SharePoint Data Visualization: PowerBI, Excel

Operating Systems: Windows, Mac

Microsoft Office: Dynamics 365, Project Management, Access, Word, Excel, PowerPoint, Visio Programming: SQL, JavaScript, CSS

AWARDS

English Language Center, Towson University Towson, MD Outstanding Student Award December 2016 Department of Business Management, Azad University of Qom Qom, Iran Dean's Award for Outstanding Performance in the Master of Arts Program December 2014 LEADERSHIP EXPERIENCE

Information Technology Student Association, Payame Noor University of Qom Qom, Iran Vice-President September 2010–December 2012

Co-organized more than 20 monthly seminars on topics of Information Technology

Co-organized eight pre-exam course-reviewing and problem-solving classes by popular demand PRESENTATION

The First National Conference of Payame Noor University on Computer Engineering and Information Technology Tiran, Iran, November 20, 2014 Poster: Determining association rules in recipient groups of social networks for targeted advertisement COMMUNITY SERVICE EXPERIENCE

BELL (Building Educated Leaders for Life), Arcola Elementary School Wheaton-Glenmont, MD Teaching Assistant July 2018–August 2018

Assisted in presenting instructional materials, and graded homework and tests Bradley Hills Elementary School Bethesda, MD Teaching Assistant May 2015–Jul 2015

Supervised more than 30 children of ages 6–8 at lunch time

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