Data capturing

MPETSANA FLORENCE DINEO RAPAHDU

C U R R I C U L U M V I T A E

O F

M P E T S A N A F L O R E N C E D I N E O R A P H A D U I am confident, friendly,outgoing and see myself as an individual who has high energy level with excellent interpersonal, intercultural and diversity skills. Contact

Mobile: 083*******

Work (012 ) 364 0600

Email Address: ****.***********@*****.***

Home address 2056 West View Village 2

1927 Entabeni Avenue

Extention 38

Andeon

0183

Personal Information

Nationality : South African

Drivers Licence: Code 08

Gender : Female

Identity Number: 790**********

Marital Status : Married

Languages: North Sotho, English, Afrikaans, Tswana and Zulu MPETSANA FLORENCE DINEO RAPHADU 2

Education

National Diploma : Marketing - ( 2004)

Technikon Northern Gauteng

Courses completed

• Quantitative Techniques

• Consumer Behaviour

• Advertising & Sales Promotion

• Marketing 3

• Sales Management 3

• MS Office

Certificate : Marketing Entrepreneurship - (1999)

Technikon Pretoria

Courses completed

• Basic Business Communication

• Introduction to Business Economics

• Introduction to Marketing

• Introduction to Entrpreneurship

• Introduction to Consumer Behaviour

• Sales Techniques

• Marketing Game

• Introduction to Marketing Communication

• Introduction to Economics

• Introduction to retailing

• Client services

• Introduction to computing

High School.

Matric (1998)

Reitumetse High School

Subjects:

• English

• Afrikaans,

• Mathematics

• Business Economics,

• Economics

• Accounting

MPETSANA FLORENCE DINEO RAPHADU 3

Computer Literacy

• MS Word

• MS Excel

• MS Powerpoint

• MS Outlook

Competencies

Knowledge Skills Attitudes

• A solid working knowledge

of Business

English(Written

• A sound knowledge and

understanding of the

legislation pertaining

COIDA

processes.

• Problem solving and

internal controls

• Coordination

• Attention to detail

• Decision making.

• Customer service

Orientation,

• communication

Skills (verbal and

written).

• Working

independently

• Interpersonal skills,

• Ability to make

timely high quality

decisions

• Time Management,

• Information

Management,

• Computer literacy

• Language ability

• Data capturing

• Analytical

• Customer focused

• Honesty

• integrity

• Pro-active

• Confidentiality

• Flexible/Adaptable.

• Panctual

• Result Oriented

• Self confidence

• Systematic

• Diversity

• Responsible

MPETSANA FLORENCE DINEO RAPHADU 4

Employment Historyand Work Experience

Employer

Position

Held

Duties and responsibilities

Period

Coidlink Pty Ltd

Data Capturer • Capturing Claims for COIDA

• Hanling Client queries

• Generate reports

• General Administration

August 2007 to date

Daimler Chrysler Data Capture • Captureing data

• Answering incoming calls

• Photocopying

• Minute taking and typing

May 2001-June 2001

DUNNS Clothing

Store

Sales

Assistant

• Customer Service

• Sales generations

• Merchendise presentation

• Housekeeping

November 1999-

January 2000

ReferenceS

Reference Name Reference Job

Title

Cell

Nositembele Nodlawu (COIDLINK) Team Leader 071-***-****

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