Network Engineer

Max Ederati Ellis

Sugar Grove, IL 815-***-****

***.*******.*****@*****.***

Technical Summary

Over 4 years of technical experience in most Service provider technologies including Cisco Collaboration, route/switch and datacenter. Starting as an entry level engineer, I have grown my technical skills along with customer support skills while learning everything possible from the people around me. CCNA Collaboration certified, I am always hungry to learn new and different technologies and develop my skills.

Technical Proficiencies:

Platforms: Windows, Red Hat OS, Linux, Cisco, Ribbon

Certifications: CCNA Collaboration

Professional Experience

Field Engineer Network-Data Systems, Schaumburg, IL August 2016 – Present

Specializing in migrating and updating current customer voice and network, I gather data on current customer network then develop and implement migration plan for newer systems or migrating to cloud UCaaS environment. Primarily involved in VoIP for Cisco Systems, common troubleshooting steps including route/switch and datacenter.

Technical escalation for over 50 engineers and management. Not only Voice, but almost all technical levels of troubleshooting and impact management.

Ticket management for multiple issues and projects. Projects include documenting steps, planning highly efficient and low impact maintenance windows.

Working with customer to provide exceptional customer service. Troubleshooting highly impacting issues with not only the customer but other vendors.

Coaching and training other engineers in new technologies and internal processes. Used real life scenarios and on the job feedback, as well as creating training classes and programs.

Experience in dial plan design and implementation for many different sizes of customer. Work with UCCX contact center to design and implement UCCX scripting.

Received awards for Pinnacle, for going above and beyond for meeting certain metrics and criteria every year eligible.

Team Lead Sales Bose, Oak Brook, IL November 2013 – July 2016

On the floor sales specialist in charge of a team of 5 sales professionals. Charged with meeting and achieving goals handed down by corporate. Worked with customers to sell high end, high performance speakers for all needs.

Trained and recruited highly skilled individuals to work in a fast-paced environment. Worked with sales specialists to help meet their personal and sales goals.

Met and exceeded new personal sales goals every month. Performed sales tactics to help maximize the profit from each sales ticket.

Helped schedule and manage a highly motivated team of sales engineers. With a small team and long store hours, managing the schedule for several people shows great time management.

Education

Bachelor of Science in Marketing and Minor in Music Business Graduated 2012

Western Illinois University, Macomb, IL

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