Feroz Khan

**** ******** ***** ***, ********, GA. 30066 404-***-**** adk78b@r.postjobfree.com

I earned associate degree in Cybersecurity from Chattahoochee Technical College. Currently providing IT help desk services to 8000+ users with responsibility including troubleshooting, root cause analysis, software installation and communication through ticketing system.

Skills

• Great communication

• Analytical Skills

• TCP/IP, DNS & Active Directory

• Networking

• Software installation

• Time management

Experience

11/2018-PRESENT

IT Service Desk Analyst / Brand-Safway, Kennesaw, GA Set up, install and maintain desktop, laptop & print hardware/software plus peripherals. Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.

Troubleshoot and repair problems with the site network, server and telephony infrastructure. Responsible for network and server uptime. Non-business hour time may be required to repair and troubleshoot problems in order to provide efficient, quality service. Ability to support core Microsoft business software: Office-365 2013/2016, Windows 7/10, & IE. Setup and support of Android and IOS devices.

Install, configure and support the LAN, WAN and wireless networking devices with specific reference to Cisco/Meraki hardware.

Maintain standards around antivirus protection, general software licensing, approved software and hardware use. Ensure all technical support related activities comply with the global compliance standards and procedures. Provide end-user technical support onsite and using remote tools (primarily TeamViewer). Provide end user training and assist with new joiner onboarding. Maintain site hardware/software inventories and assist with the audit of site hardware and software. Assist with system backups and disaster recovery plans. Escalate issues and concerns to the IT Manager or IT Director as appropriate. Document all support calls for systems performance and metrics reporting. Collaborate with 3rd party vendors as part of resolving support issues and project work. 02/2017-06/2018

Shift Manager / Rite-Aid, Kennesaw, GA

Provide superior customer service, lead supporting staff and store manager. Accountable for store cash and other financial assets, reconciling cash register drawers, and preparing deposits. Responsible for the evaluation of the network performance of POS registers and finding ways to improve. Assisted with general maintenance of all systems/networks. Managed tasks and supervised store associates in the absence of Store Manager. 03/2015-10/2016

Electronic Sales Associate / Walmart, Marietta, GA Greet customers and provide outstanding customer. Give technical advice to customers in all facets of technology and always staying up to date with the latest and greatest technologies. Inputting sales orders in company database and tracking them through delivery and pickup.

Education

GRADUATE 05/2019

Associates of Cybersecurity / Chattahoochee Technical College, Marietta, GA Implementing Operating Sys/Sec, Network Defense Countermeasure, Computer Forensics & CCNA