Call centre agent
Resume:
Curriculum Vitae
For
PITLAPITLA EZEKIAL
Personal Details
Full Names : Ezekial Lebogang.
Surname : Pitlapitla.
Date of Birth : 03 July 1994.
Identity Number : 940**********.
Nationality : South African.
Gender : Male.
Home Language : Setwana.
Other language : English,Sesotho,Sepedi & Isizulu. Criminal Offence : None.
Availability : Immediately.
Contact Details
Residential Address : 16/1431 Matlaba Street
Munsieville
Krugersdorp
1739.
Email Address : ************@*****.***
Contact Number : 073*-***-***
Educational Qualifications
School Attended : Kensington Secondary School.
Highest grade passed : Grade 12.
Subjects passed : English. .
Afrikaans.
Life Orientation.
Life sciences.
Physical sciences.
Mathematics & Geography.
Year Obtained : 2013.
Tertiary Education
Name of Institution : University of South Africa.
Qualification : Higher Certificate in Law.
Year obtained : 2016.
Name of Institution. : University of South Africa. Qualification : Bachelor of Laws (LLB).
Year Started : 2017 to date.
Work Experience
Company : WNS Global Services SA Pty Ltd.
Life Centre Building
45 Commissioner Street
Johannesburg
2000.
Contact number : 021*******.
Position held : Vodacom Prepaid Consultant.
Duration : 20 May 2014 to 08 November 2015.
Duties : Telephonically handling various customer queries. Queries include but not limited to the following:
Imparting relevant product information to customers. Processing sim-card replacements.
Advising customers about incurred usage.
Advising about expiry dates of bundles.
Advising about self-help options.
Escalating any suspicious fraudulent activities.
Position held : Vodacom Contract Money Consultant. Duration : 09 November 2015 to 01 September 2016.
Duties : Telephonically handling various customers queries. Queries include but not limited to the following:
Explaining charges on customers invoices.
Assisting with updating information for clients.
Assisting with available payment methods/options.
Advising customers about incurred usage.
Assisting with activation of desired bundles.
Advising about balances due and amounts in arrears. Advising about contract cancellations and upgrades. Advising about different self-help options.
Advisng about different ways of minimising usage.
Logging service requests to relevant departments.
Assisting with modems router related issues.
Promptly giving out correct product information.
Position held : Stand-in Team Leader.
Duration : 02 September 2016 to 02 March 2017.
Duties : Promptly attending to customer escalations. Ensuring the team remains focused & achieve targets. Setting examplary standards of leadership and integrity. Manage time effectively to ensure highest productivity. Ensuring the service level is maintained positively. Reporting any system issues to the IT department.
Coaching and guiding team members.
Document performance processes.
Company. : Bytes People Solutions Pty Ltd.
10 Philip Street.Ferndale.
Randburg.2194
Contact : 011-***-****
Current position : Retentions & Upgrades Department. Duration : 01 November 2017 to date 30 November 2019 Duties : Process services requests logged.
Telephonically handling Upgrades & Retentions queries. Processing upgrades for customers.
Arrange delivery back to site & provide feedback.
Provide quotes for outright purchases for devices. Managing out of box failures.
Processing cancellations for customers.
Process activations for tradepartners.
Ensure that disputes are resolved.
Validate customer base and correct errors.
Ensure that quality targets are maintained.
Ensure that divisional targets are maintained.
References :
BoKhali Mogwaneng :
Supervisor (Vodacom Retention & Upgrades Back-office). Contact Number : 082-***-****.
Vipul Vaidya :
Supervisor (Vodacom Retentions & Upgrades Back-office). Contact Number : 082-***-****.
Keitumetse Motake :
Team Leader (WNS Global Services).
Contact Number : 072-***-****.
Lerato Mositoane :
Team Leader (WNS Global Services).
Contact Number : 078*******.
Curriculum Vitae
For
PITLAPITLA EZEKIAL
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