Service Representative Customer

Carol Clark

********@*****.*** 314-***-**** Florissant, MO

Professional Summary

Experience Customer Service Representative with over 15 years of service. Can quickly establish rapport with clients. Motivated to maintain customer satisfaction and a great work ethic. Specialize in demonstrating compassion and understanding in every situation. Very articulate in my work and detailed orient.

Skills

Credit card payment processing

Call Center customer service

Time Management

Multitask

Interpersonal

Adaptability

Professional

Computer

Troubleshooting

Windows

Typing

Experience

TTEC, Englewood, CO

Customer Service Representative – 07/2020 to Present

Process inbound call for Bank of America Prepaid Card

Assists cardholders with transactions dates, balances and amounts

Identify fraudulent transactions and refer to appropriate departments

Provides dates and amounts to cardholders about uploaded funds

Update profiles with correct in formation such as address, dob, etc

Transfer calls to appropriate departments for assistance

Currently working in Fraud detecting fraudulent transaction

TTEC, Englewood, CO

Customer Service Representative – 01/2020 to 03/2020

Process inbound calls for The American Red Cross

Assist Instructors registering for required CPR certification

Assist customer’s needs for obtaining various blood types

Process refunds, reschedules and cancellations for classes

Process credit card information for various reasons

Teleperformance, Salt Lake City, UT

Customer Service Representative – 06/2017 to 08/2018

Provide assistant with Apple various IOS devices

Make recommendations for downloads and updates

Help customer identify and delete phishing emails

Verify fraudulent purchases and charges on iTunes account

Assist with installing software and downloading files

Schedule repair appointments with Apple Genius Bar

Alorica, Irvine, CA

Customer Service Representative – 05/2016 to 06/2017

Support customer service goals and needs

Process inbound calls for online shopping with ShopHQ

Assist customers with opening new credit card accounts

Process orders for clothing, jewelry, home and electronic

Verify and update shipping/billing information

Process customer credit card information

TTEC, Englewood, CO

Customer Service Representative – 01/2017 – 04/2017

Assist customers with Intuit Turbo Tax issues

Research and provide explanations for rejection codes

Lookup and provide previous year tax return information

Provide instructions for resetting online account passwords

Assist with electronic filing of federal and state returns

Alorica, Irvine, CA

Customer Service Representative – 05/2015-04/2016

Multi-task several program applications to get customer enroll

Responsible for enrolling customers for the Plenti Reward Card

Verify point balances, suspicious activity on customer accounts

Transfer customer to IVR to finalize enrollment and set pin

Verify customer accept terms of program and disposition call

TTEC, Englewood, CO

Customer Service Representative – 09/2014-01/2015

Process online orders for Best Buy Post Purchases Support

Check product line items, quantities, prices, and delivery dates

Responsible for overriding charges and providing credit refunds

Verify order status for modification, cancellation, and reshipment

West LLC, Omaha, NE

Customer Service Representative – 02/2010-08/2010

Work two different skills, Pro-Flower and Citi-Corp

Supports customer service goals and needs

Resolved complaints due to delivery of flower orders

Process refunds, store credits and research UPS and FEDX deliveries

Process credit card payments and re-issue new cards when expired

Research fraudulent credit transactions and make recommendations

Education

St Louis Community College at Florissant Valley, Ferguson, MO

Associate Applied Science Degree, Graduated 1994

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