Manager Customer

Stacey Tierling

#***, ****-******., ******** ** 780-***-**** **************@*******.***

Objective

To continually grow and develop in a challenging and rewarding environment, contributing to both the organization and my future. Capitalizing on the resources.

Excellent relationship building and communication skills

Committed to development and growth

30 years invested in learning all facets of distribution and transportation Education

Supervisor Development 2008 U of A

Telecommunications 2000 NAIT

Other:

General computer skills

WHIMIS certification

Several in-house Management courses

Skills & Abilities

Management:

Team leader in Purolator’s dispatch for 8 years, supervising all dispatchers as well as all telecommunications

Visionwall: I was Supervisor to all the logistics inbound and out bound as well as the shipping and supplies department Leadership:

Very knowledgeable in transporting to all of North America via truck and rail Computer:

Proficient in Outlook and Microsoft: Windows, Word, Excel, and some experience with PowerPoint

Experience in using several proprietor specific programs, such as Oracle Experience

Distribution Planner Air Liquide March, 2013 – February, 2016

Analyzed and planned distribution activities such as, geographical positions and delivery points for all cryogen

Determined the quantities required based on estimates of telemetry system or customers’ requests and created orders for these requirements

Validated and confirmed the drivers trips with all documentation related to the trip and ensured the accuracy of the information (customer, truck, trailer, volume, level, mileage etc.)

Managed the emergency calls. As well as on call after hours for drivers or customer emergencies. Answered all customer after hour alarms and act accordingly

Coordinated in collaboration with the maintenance team all service’s for the equipment for preventative maintenance and the Governmental inspections

Resumé of Stacey Tierling Page 2

Logistics Coordinator Visionwall 2010–2013

Controlling all reports and loading dispatch schedules to be delivered in a timely manner

Demurrage claim settlements, reduced 3rd party demurrage claims

Coordinated loading of all freight, dispatch and discharge schedules with customers and subcontractors, controlling physical delivery of goods to the final destinations within the contractual terms

Developed a logistic plan for the upcoming month’s shipments based on contractual terms and assessment

Coordinating deliveries in the most cost effective and customer-satisfied manner as possible

Developed and implemented policies and procedures, which provide guideline to logistics and planning

Supervised a team of 20–30 employee’s

Logistics Coordinator/Shipping Supervisor Vicwest 2005–2010

Coordinating with departmental supervisors as well as project managers to confirm timetables and scheduling will be met

Monitoring all costs to carriers and making recommendations when needed

Monitoring all costs to carriers and making recommendations when needed. Implement, improve and manage all operations of the shipping department as well as the subcontractor fleet

Assure delivery lead times are met as well as resolve any potential shipping issues

Managed planning off full loads as well as logistic flow of the route trucks

Developed and trained a highly motivated, 4 member logistic team that consistently achieved target goals as well as a 20 member shipping team

Awarded #1 in Canada for cost savings and reductions out of 12 terminals in 2008 PM Operations Manager/Dispatcher Day and Ross 2000–2005

Dispatched all linehaul throughout Canada and USA

Managed cross dock operations daily to ensure 100% on time clear

Dispatched all city P & D operations as well as 25 sameday routes

Implemented training courses for new recruits improving turnover, service, productivity, processes and profitability Dispatcher/Dispatch Supervisor/Courier Purolator 1987–2000

Dispatched for Edmonton city operations-100+ routes

Managed administrative, clerical and dispatch staff

5 years full time courier

2 years Operations Supervisor

4 years Dispatch Supervisor

Completed Excellence and Distance both management development courses

Several in house training courses

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