Customer Engineer
Resume:
DEPU D Email ID : **********@*****.***
Phone no: +91-995*******
Career Objective
An Effective core experience in NETWORKING and TECHNICAL HELP DESK at TELECOM INDUSTRY including Technical service and Troubleshooting expert seeking a dynamic position where the role is challenging and innovative.
Skills & Abilities
Workload management
Effective customer service
Time Management
Excellent communication
Positive attitude
Work Experience
Atria Convergence Technologies (ACT) Jun ’17 – Present TECHNICAL HELP DESK
Resolving customer queries regarding internet drop, slow speed and frequent disconnection.
Monitoring customer preferences do determine the focus of sales efforts.
Configuring all types of routers to the customers with secured configurations.
Rectifying and resolving customer’s issues within a time period of 4 hours.
Resolving outlook SMTP and POP3 port block issues.
Tracking and releasing end to end connectivity errors.
Clearing VPN port lock issues and NAT forwarding.
Developing plans to acquire no repeated queries from the same customer.
Remote support for handling Network queries and issues.
Feature suggestions to make the customers for better satisfaction by using our product.
Technical knowledge about basic computer trouble shooting and fixing issues with internet.
Accessing customer’s computers to resolve issues with E-mail configuration.
Sensible in guiding customers to setup settings in the computer. HIGHLIGHTS:
Awarded best performer in the month of October 2018 for achieving 100% customer
Satisfaction
Awarded best performer in the month of March 2019 for no repeated queries in the Period of 60 days.
Played an important role in developing innovative ideas within team. Education
B.E (Electronics and communications)
Rajalakshmi engineering college
2012-2016
Scored CGPA – 6.3
Higher Secondary
C.S.I Ewarts matriculation higher secondary school 2011-2012
Scored - 72.6 %
Secondary Examination
C.S.I Ewarts matriculation higher secondary school 2009-2010
Scored – 78.1 %
Personal Information
Name : Depu D
Date of Birth : 11 OCT 1994
Address : No: 89, mettukulam colony, Christianpet post, Katpadi taluk, vellore – 632 059
Languages Known: English, Telugu and Tamil
Hobbies : Football, cricket, volleyball and sketching. YOUR’S TRULY
DEPU D
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