Assistant Customer Service

Kaitlyn Petersen

Fairfax Station, VA

Phone: 571-***-****

E-Mail: *******.**********@*****.***

Summary

Motivated individual with experience working with people of diverse backgrounds. Excellent communication skills and capable of performing work independently as well as part of a team. Extremely flexible and able to thrive in constantly changing environments.

Education

Ciao Italy School, Turin, Italy January 2020-March 2020 Attended Italian language courses daily

Bachelor of Arts in Communications Attended August 2017-December 2018 Radford University, Radford, VA

Henrico Adult Education, Springfield VA August 2016-June 2017

● Enrolled in year-long Nurse Aide course designed to provide the knowledge and skills necessary to perform basic health care services

● Included classroom instruction and a clinical experience at Fort Belvoir Community Hospital Relevant Coursework

Interpersonal Communications, Intro to Psychology, Intro to Sociology Experience

Private Family, Turin, Italy January 2020 – March 2020 Au Pair 30 hrs. wk

● Participated in a foreign exchange, providing English exposure and assistance to family while immersing in Italian culture and language

Jason’s Deli, Fairfax, Virginia August 2014 – December 2019 Cashier Part time (25 hrs. wk)

● Respond to customer complaints and queries in a professional manner

● Trained new employees on position duties

● Recognized for superior customer service based on customer survey feedback

● Awarded Employee of the month

Bethesda Cares, Bethesda, MD 2012-December 2019

Meal Program Volunteer 4 hrs. monthly

● Direct volunteers for various tasks such as cooking, cleaning, and setting up for meals for the hungry

● Develop relationships with the hungry through monthly meal program Northern Virginia Academy Of Early Learning, Lorton, VA April 2019 – September 2019 Assistant Teacher Full Time

● Supervised group of 20 children ages 2-5, supporting lead teacher in disciplining children

● Organized and conducted educational, recreational, and developmental activities Skills

● Beginner Italian

● Microsoft Office

● Excellent interpersonal

skills

● “Can do” attitude

● CPR and First Aid

Certified

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