Customer Service Analyst
Resume:
Betsy R. Baker
Professional Summary:
Skilled Analyst with 10+ years of professional experience. Excel at learning and applying new information, systems, and reporting. Results oriented with a can do attitude to get projects done. Self-Motivated and a strong team player.
EDUCATION
Bachelor of Business Administration in Management
Evangel University, Springfield, MO
SKILLS
• Leadership • Effective Communicator • People Person
• Customer Service • Project Management
• Multi-task & Detail Oriented • Self-Motivated
EXPERIENCE
Bass Pro Shops Springfield, MO
Planning and Forecasting Analyst 9/07 – Present
oDecoy Tracking: Analyze and Report on catalog and flyer delivery status
oCatalog: Drop date Schedule, Ad expense Allocation, & Distribution lists
oMailing List Maintenance: Resolving mailing issues, Removing & Adding customers from list, Communicating with other departments & Mailing catalogs
Bulk Book Analyst 11/05 – 9/07, 10/20-Present
oManaged 30 different catalog titles
Bulk Book Mailing Processing for Catalog Distribution, Catalog Requests & Bulk Books
Reporting for Director Review
Trained New Employees
oDevelop Customer Acquisition and Retention Program by Attending Multiple Store Openings
Assess Catalog Profiles for New Store Markets
Gather Customer Information
Develop Future Catalog Contacts
Shipping Invoice Auditor 2/03 – 11/05
oRecovered thousands of dollars from UPS invoicing errors
oResolved package dimension issues with UPS and Distribution Center
oImplemented New procedures for Correcting Errors
oNegotiated Invoice Credits with Shippers
Construction Disbursement Specialist 10/02 – 2/03 First Escrow, Springfield, MO
oResponsible for Making Timely Payments on Construction Loan Invoices for 12 Builders
oPrinted and Distributed Monthly Builders Checks for Vendor Payments
oManaged Accounting and Bank Records and Made Bank Deposits
oInteracted with Customers Daily to Resolve the Following Problems: Invoicing Discrepancies, Late Payments, Check Distribution, & Vendors Not Receiving Payments
References Available on Request
4721 S. Ridgecrest Dr.
Springfield, MO 65810
*********@******.***
Contact this candidate