Customer Service Manager

Dedicated Automotive industry professional with demonstrated strengths in attention to detail, customer service and time management. Good at troubleshooting operational problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Attention to detail Organized Customer Service

Self motivated Multitasking Interpersonal Skills

Microsoft Office, Excel and

Word

Time management

Inventory Manager January 2021 - February 2021

Kraftwerx Inc Middle Sackville, NS

Coordinated accuracy through continuous audits of put-away and picking practices Reconciled discrepancies between digital inventory records and physical counts. Updated vendor purchasing and pricing.

Inspections & Security Supervisor April 2018 - February 2021 ADESA Halifax Enfield, NS

Integrated highly efficient and detailed vehicle inspection processes in preparation for online auction sales. Strengthened employee morale through effective coaching, training, and relationship management with direct reports. Addressed or escalated personnel issues, such as payroll errors, employee complaints, or other concerns.

Attained financial goals with effective budgeting and resource management by reducing Inspection Policy Loss 10% year over year. Implemented operational improvements by supporting growth and streamlining processes across the departments.

Established Inventory Management with Steele Auto Group; daily review of used auction inventory, analyze weekly run list and manage value-add ancillary repairs and declarations. Developed key partnerships across Daily Rental accounts and Manufacturers (Ford, FCA, GM) and the auction. Forecasted correct resources allocation by assessing customer security needs and coordinating manpower to meet demand. Updated security procedures based on operational requirements and policy updates. ADESA Halifax February 2016 - March 2020

Auctioneer & Ringman Enfield, NS

Weekly auctioneer of onsite auction sale vehicles, maintaining accurate bids from both in-lane and online buyers.

Promoting the sale of vehicles by advising in-lane bids to auctioneers as well as maintaining a high level of customer service and an engaging environment to in-lane buyers. M

EDUCATION

INTERESTS

Inspections & Security Team Lead September 2005 - April 2018 ADESA Halifax Enfield, NS

Produced accurate and detailed digital vehicle inspections; recorded vehicle attributes, options, damages, prior paint work, structural alterations/repairs and photos. Selected to complete vehicle inspections at other ADESA sites throughout US and Canada

Strengthened employee morale through effective coaching, training, and relationship management with direct reports. Communicated or escalated personnel issues, such as payroll errors, employee complaints, or other concerns.

Scheduling of daily inspection workload based on contractual obligations, fluctuating inbound volumes and sale assignment with direct reports.

Established highly productive relationships and partnerships across all Daily Rental accounts and Manufacturers (Ford, FCA, GM) and the auction.

Maintained optimal guest security standards by overseeing work of five on-site security staff. Update security procedures based on operational requirements and policy updates. Condition Report Writer October 1998 - September 2005 ADESA Halifax Enfield, NS

Completed accurate and detailed written vehicle inspections; recorded vehicle attributes, options, damages, prior paint work, structural alterations/repairs.

Completed HD photos and responsible for organizing the Inspection department's daily uploading and photo inventory.

Accurately applied guidelines to Daily Rental vehicle returns including review of repair invoices Vehicle Detailer May 1998 - October 1998

ADESA Halifax Enfield, NS

Reconditioning of vehicles including exterior wash, buff, engine steam, interior cleaning of all components. Cross trained on all vehicle stations within the Recon Department. Time based environment balancing quality deemed by Quality Control. Auctioneer and Ring-person Certificate February 2016 Canadian School of Auctioneering, Barrie, Ont

Bachelor of Arts - completed first year

Dalhousie University, Halifax

School Grade 12

Millwood High School, Sackville

With Honors

Bilingual Certificate

Team Captain; Women's Softball Team

Coed Softball Player; compete in Provincial & National level tournaments

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