Customer Service Representative
Resume:
Gi-Vonne Mulkey
Tucker, GA *****
*************@******.***
Experience varying from customer service, package handling, and retail. Reliable, punctual, and works well under pressure. Offering a positive attitude and flexible schedule. Works well independently or with others as a team. I’ve worked at call centers, department stores, and package handling warehouses, so I would be a great candidate for just about any job. Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Walgreens - Tucker, GA
December 2020 to Present
• Operating an electronic cash register
• Cash handling and auditing skills
• Outstanding customer service and problem solving skills
• Merchandising, zoning, and labeling shelves
• Maintaining store signage and displays
• Stocking incoming inventory in a well organized and efficient manner
• Maintaining a clean and well organized work environment at all times including sweeping, vacuuming, mopping, and emptying trash
Assistant Manager
Yumbii - Atlanta, GA
December 2019 to September 2020
• Accepting payments via credit or cash by operating an electronic cash register
• Running customer food in a timely manner
• Keeping dining, cashier, and food packaging areas clean
• Stocking/ inventory
• Assisting store manager by providing a detailed list of items to purchase for store
• Assisting with coming up with store policies & training for new hires
• Assisting with the selection of new hires
• Auditing cash register during morning, mid-day, and evening shifts
• Having great customer service and problem solving Retail Sales Associate
Spirit Halloween - Sandy Springs, GA
September 2019 to November 2019
• Greet and direct customers
• Provide accurate information about product features, pricing and after-sales services
• Answer customers’ questions about specific products/services
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service
(especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Operate an electronic cash register to facilitate sells and manage money properly to ensure complete an accurate transactions
Call Center Representative
Convergys - Tampa, FL
October 2018 to August 2019
• Managing large amounts of inbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Call Center Representative
24-7 Intouch - Clearwater, FL
December 2017 to September 2018
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports as necessary
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken. Merchandise and Stocking Associate
Walmart - Tampa, FL
February 2017 to November 2017
• Maintain the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area;
• stocking, arranging and organizing merchandise;
• setting up, cleaning, and organizing product displays;
• removing damaged goods;
• signing and pricing merchandise according to company policies and procedures;
• identifying shrink and damages;
• securing fragile and high-shrink merchandise.
Education
High school or equivalent
Armwood High School - Seffner, FL
August 2012 to January 2016
Skills
• Cash Handling
• Auditing
• Assistant Manager Experience
• Inventory Control
Contact this candidate