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Service Assistant

Pretoria, Gauteng, South Africa
March 25, 2021

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FULL NAMES : Nomagugu Tyan ni

PHYSICAL ADDRESS : 4343 Bhekuzulu Street

Zone – 12



DATE OF BIRTH : 6 August 1986

EMAIL ADDRESS : gugutyan

I am a hard-working friendly mo vated, resourceful and enthusias c Guest Rela ons Officer with a proven track record in business management and hotel recep on. Always strive to achieve the highest standard possible at any given task and in any situa on. I have a sharp focus on delivering quality customer service and ensuring that all guests receive the best treatment and service they expect and deserve.

2010- 2014 Hospitality Butler Heilbron Hospitality Hospitality Butler Cer ficate

2002 - 2005Residensia High School: Senior Cer ficate NAME OF EMPLOYER : Signature Lux Hotel

DESIGNATION : Guest Rela ons Officer

DURATION : April 2017- to March 2020

NAME OF EMPLOYER : The Saxon Hotel Villas & Spa

DESIGNATION : Guest Rela ons Officer/ Night Auditor

DURATION : June 2015- to February 2017


Meet and greet guests upon their arrival at the hotel

Interact with guests and provide a welcoming atmosphere

Coordinate and supervise ac vi es for guest

A end to guests’ queries, needs and other special requests

Listen to complaints put forward by guest, resolve stressful situa ons and

provide solu ons to problems

Promote the facili es and service offered by the hotel

Cooperate and coordinate with the other hotel departments to provide an

efficient service

Accompany guest within the hotel to arrive at the desired place

Provide general informa on and direc ons

Advise and assist guest on leisure ac vi es, place to visit and travel


Be especially a en ve to repeat guest and other VIP guests

Bid farewell to guest at the end of their stay

Conceirge du es

Review the quick stats for any remaining expected arrivals & departures

Print emergency reports

Balance the transac on totals on the hotel journal summary

Verifying of room rates for all in-house guests

Processing guaranteed no shows

Balancing & Closing cashier shi

Run end of the day

2017 - 2020 Guest Rela ons Officer : Signature Lux Hotel 2010 - 2015 Villa Butler & GRO :The Saxon Hotel Villas & Spa; 2008 - 2010 Administrator :Legal wise

Excellent Telephone manner

Outstanding Interpersonal & Communica on Skills at all level

Computer Skills (Word, Excel, Outlook, Power point)

Micros & Opera Skills

Stanley Majola (Assistant FOM)

Signature Hotel Sandton

Tel: 011-***-****

Mpumi Khanyile (Guest Rela on Supervisor)

The Saxon Hotel Villas & Spa

Tel: 011-***-**** / 078-***-****


Ted Chimudzi (Night Manager)

The Saxon Hotel Villas & Spa

Tel: 011-***-**** / 078-***-****


Xoliswa Pitso (Admin Supervior)

Legal Wise

Tel: 011-***-**** / 076-***-****

Contact this candidate