Service Assistant
Resume:
FULL NAMES : Nomagugu Tyan ni
PHYSICAL ADDRESS : 4343 Bhekuzulu Street
Zone – 12
Sebokeng
DATE OF BIRTH : 6 August 1986
EMAIL ADDRESS : gugutyan **@*****.***
I am a hard-working friendly mo vated, resourceful and enthusias c Guest Rela ons Officer with a proven track record in business management and hotel recep on. Always strive to achieve the highest standard possible at any given task and in any situa on. I have a sharp focus on delivering quality customer service and ensuring that all guests receive the best treatment and service they expect and deserve.
2010- 2014 Hospitality Butler Heilbron Hospitality Hospitality Butler Cer ficate
2002 - 2005Residensia High School: Senior Cer ficate NAME OF EMPLOYER : Signature Lux Hotel
DESIGNATION : Guest Rela ons Officer
DURATION : April 2017- to March 2020
NAME OF EMPLOYER : The Saxon Hotel Villas & Spa
DESIGNATION : Guest Rela ons Officer/ Night Auditor
DURATION : June 2015- to February 2017
:
Meet and greet guests upon their arrival at the hotel
Interact with guests and provide a welcoming atmosphere
Coordinate and supervise ac vi es for guest
A end to guests’ queries, needs and other special requests
Listen to complaints put forward by guest, resolve stressful situa ons and
provide solu ons to problems
Promote the facili es and service offered by the hotel
Cooperate and coordinate with the other hotel departments to provide an
efficient service
Accompany guest within the hotel to arrive at the desired place
Provide general informa on and direc ons
Advise and assist guest on leisure ac vi es, place to visit and travel
arrangements
Be especially a en ve to repeat guest and other VIP guests
Bid farewell to guest at the end of their stay
Conceirge du es
Review the quick stats for any remaining expected arrivals & departures
Print emergency reports
Balance the transac on totals on the hotel journal summary
Verifying of room rates for all in-house guests
Processing guaranteed no shows
Balancing & Closing cashier shi
Run end of the day
2017 - 2020 Guest Rela ons Officer : Signature Lux Hotel 2010 - 2015 Villa Butler & GRO :The Saxon Hotel Villas & Spa; 2008 - 2010 Administrator :Legal wise
Excellent Telephone manner
Outstanding Interpersonal & Communica on Skills at all level
Computer Skills (Word, Excel, Outlook, Power point)
Micros & Opera Skills
Stanley Majola (Assistant FOM)
Signature Hotel Sandton
Tel: 011-***-****
Mpumi Khanyile (Guest Rela on Supervisor)
The Saxon Hotel Villas & Spa
Tel: 011-***-**** / 078-***-****
Email: ******@*****.**.**
Ted Chimudzi (Night Manager)
The Saxon Hotel Villas & Spa
Tel: 011-***-**** / 078-***-****
Email: ****@*****.**.**
Xoliswa Pitso (Admin Supervior)
Legal Wise
Tel: 011-***-**** / 076-***-****
Contact this candidate