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Data Customer Care

Location:
Cairo, Cairo Governorate, Egypt
Salary:
.
Posted:
March 25, 2021

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Resume:

Alaa Samy Aly Abdelaal

**/**/****

Building No. District 13 Neighboring 4 Shabab Sheikh Zaid

Mob1: +212********

Mob2: +211********

Gmail: adk6p1@r.postjobfree.com

Objectives

Manageable My Abilities To Work On Personal Growth Organization. Experiences

I am Working in Neuro Espitalia Hospital as Network & Computer Systems Administrator (From 11/2018 till now)

Resolve Technical Problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other Systems.

Provide Assistance Concerning the Use of Computer Hardware and Software, including Printing, Word, Processing, Electronic Mail, and Operating Systems.

Operating Systems Installations, Configuration, and Checking Event Viewer for OS Errors Creating Group Policies for Users and Computer as per the Security Requirements.

Using Microsoft Operation Manger manages all Windows Servers and Monitors their Functionality and Performance.

Design of Windows Network Infrastructure, Active Directory, DNS and DHCP. Making Backup for the Data in the Data Center. Tasks Schedule: Schedule Tasks ON servers.

Manage and Maintenance Cam with DVRs Machines and Software. Manage and Maintenance Fingerprint Machines and Software. Making Backup for the Data in the Data Center.

Alaa Samy Aly Abdelaal

Page 2

Elkatib Hospital as IT Administrator from Jan 2016 – Aug 2018 Managing Domain Controller on Windows Server 2016. Resolve Technical Problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other Systems.

Provide Assistance concerning the use of Computer Hardware and Software, including printing, word, Processing, Electronic mail, and Operating Systems.

Operating Systems Installations, Configuration, and Checking Event Viewer for OS errors Creating Group Policies for Users and Computer as per the Security Requirements.

Using Microsoft Operation Manger manages all windows Servers and Monitors their Functionality and Performance.

Design of Windows Network Infrastructure, Active Directory, DNS and DHCP. Making Backup for the Data in the Data Center. Tasks Schedule: Schedule Tasks ON servers.

Manage and Maintenance IP Cam with QNAP NVR.

Manage and Maintenance Fingerprint Machines and Software. Asfour Crystal Company as Networks and Data Center from 2012 – 2016 Design of Windows Network Infrastructure, DNS and DHCP, Making Backup for the Data in the Data Center.

Rebuild Network Infrastructure with Cisco, HP Switches In order to reduce Network Problems and Achieve High Availability to Network. Design VLAN Networks and Manage it With (Cisco, HP, MikroTik) Infrastructure.

Manage and Maintenance Cam with DVRs Machines and Software. Install SAN Storage on Network and Manage, Maintain it. Operating Systems Installations, Configuration, and Checking Event Viewer for OS Errors Creating Group Policies for Users and Computer as per the Security Requirements.

Using Microsoft Operation Manger manages all Windows Servers and Monitors their Functionality and Performance.

Alaa Samy Aly Abdelaal

Page 3

IT Networking in Saudi Arabia from 2010 tell 2012

Resolve Technical Problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other Systems.

Design of Windows Network Infrastructure, Active Directory, DNS and DHCP. Making Backup for the Data in the Data Center. Manage and Maintenance Cam with DVRs Machines and Software. Manage and Maintenance Fingerprint Machines and Software. LINK DSL Company as Technical Support from 2007 till 2010 Provide Technical Support to Technicians on-Site at Customer Locations. Trained New Team members on Technical Support Processes and Customer Care Approach While Tracking and Reporting various Team Performance Metrics.

Provided Technical Support to 3rd Party Developers; Managed Technical Spects of trade shows; made customer visits.

Provide 24x7 on Call Technical Support to Field Engineers, Technicians, and Product Support Personnel.

Provide Tier 3 level Technical Support Directly to EMC Customers. Provided Technical Support For The MVS Community.

TE Data company as a networkers and Customer Service from 2004 to 2007 TE Data Company as Networkers and Customer Service from 2004 Tell 2007

Resolve Technical Problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other Systems.

Design of Windows Network Infrastructure, Active Directory, DNS and DHCP. Making Backup for the Data in the Data Center. Tasks Schedule: Schedule Tasks ON servers.

Manage and maintenance IP Cam with QNAP NVR.

Alaa Samy Aly Abdelaal

Page 4

Education

Faculty of Engineering – Shubra

Bachelor at Electrical Engineering Computer specialty on May 2002 Training courses:

CCNA.

CCNP.

English courses in ministry of defiance.

Elementary stage.

Intermediate stage.

Computer courses.

A-MS windows.

B-MS office.

C-MS internet explorer.

D- A+.

Soft skills courses.

Career development:

(Communication Strategies – Building Self – Esteem – Dealing With Difficult People – Conflict Management – Business Etiquette – Business Writing level 1 – Advanced Writing Skills Level 1 – Public Speaking – Time Management – Writing Reports and Proposals).

Personal Information:

Nationality: Egyptian

Marital status: Married

Date of Birth: 25/8/1979

Religion: Moslem

Military status: Exempted

Gender: Male

Alaa Samy Aly Abdelaal

Page 5

Skills:

Analyze system logs.

Identity and Access Management

Cloud services

Security

Business analysis

Mobile Device Management

Monitoring

Introduce and integrate new technologies.

Perform Backups.

Install and configure new hardware and software.

Add/remove/update user account information.

Ensure network infrastructure is up and running.

Tracking Budget Expenses.

Project Management.

Problem Solving.

Proxy Servers.

Network Design and Implementation.

Network Troubleshooting.

Network Hardware Configuration.

Network Performance Tuning.

People Management.

Highlights of Qualifications:

Ability to work well under pressure.

Ability to statements analysis financial.

Ability to work individually, and as an effective team member. Very good presentation skills.

Ability to learn new tasks quickly.

Able to work with levels of management and personal. Thank you for reading my c.v and I hope you accept me to your team work



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