Customer Service Sales
Resume:
APRIL CUNNINGHAM
CUSTOMER SUPPORT REPRESENTATIVE
I N F O
PHONE
***********@*****.***
S K I L L S
Effective Team Leader
High Volume Call Center
Complex Problem Solving
Continuous Improvement
Customer Service Expertise
P R O F I L E
Experienced and driven Customer Service agent with a proven track record of helping to lead companies to further success with effective marketing and superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually bene—cial business relationships. A passion for providing top-rated assistance to callers, while constantly striving to honor the mission of a company. E M P L O Y M E N T H I S T O R Y
Virtual Customer Support Representative, Amazon Remote Oct 2016 • Present
W Borks well independently and on a team to solve problems. W Responds to problems with excellent troubleshooting abilities. W Used effective listening skills to document phone call details. W I sought to work through challenges and foster a positive team spirit.
Sales Associate, Walmart jethlehem, PA
Aug 2015 • Oct 2016
W Consistently worked with client satisfaction in mind. W Led with a can-do attitude and a positive mindset. W Maintained positivity and poise, even in stressful situations. W Borked to represent the company in a positive and enthusiastic manner. Sales Associate, Petco Easton, PA
Sep 2012 • Aug 2015
W Handled all merchandise with care and packed customer bags neatly. W Mentored qunior cashiers and new employees.
W Prevented long waits by Juickly and carefully ringing up items, adding to the hassle-free experience of the customer.
W Borked well with other employees to ensure proper running of the inventory department.
E D U C A T I O N
Diploma, Bangor Area High School jangor, PA
Aug 2004 • =un 2008
R E F E R E N C E S
References available upon request
Contact this candidate