Manager Technician
Resume:
Eileen
Hershman
Portland OR,97206
**********@*****.***
LinkedIn.com/in/EileenHershman
Skills
ASE Certified
Customer Service
Timing Belts
Tune ups/ Scheduled maintenance
Electrical repairs
Head Gaskets
Alignments/Steering/Suspension
Brakes
Manual clutches
Diagnostic/Engine performance
Experience
OCTOBER 2019- JANUARY 2021
Lead Automotive Technician/ Honest 1 Auto Care
Received work orders from service writers. Confirmed customer complaints. Performed diagnosis of CEL, drivability issues or concerns from the customer. Diagnosis and repair all makes and models of vehicles. Repaired brakes, tires, steering, suspension, alignments, timing belts, check engine lights, manual clutches, head gaskets, engine swaps and basic scheduled maintenance. AUGUST 2018- AUGUST 2019
Automotive Technician/ Green Drop Garage
Received work orders from service writers. Test drove vehicles to confirm customer complaints. Performed diagnosis of CEL, drivability issues or concerns from the customer. Diagnosis and repair all makes and models of vehicles. Repaired brakes, tires, steering, suspension, alignments, timing belts, check engine lights, manual clutches, head gaskets and basic scheduled maintenance. AUGUST 2015 – MAY 2018
Technician/Manager / Beaupre Autoworks/Portland
Diagnosis and repair Chrysler/Asian vehicles from timing belts, head gaskets, brakes, check engine light, steering and suspension, electrical and basic maintenance. Then I put together work order quotes, contacted the customer to approve necessary repairs and order the parts. Answer customer phone calls and questions, set up appointments and finalizing work orders. Ran the shop by myself for 8 months. 2
FEBUARY 2010 – AUGUST 2015
Service Manager/Lead Technician / Firestone
Complete Auto Care/ Portland
Diagnosis and repair all makes and models of vehicles. Brakes, tires, steering, suspension, alignments, timing belts, check engine lights, basic maintenance, work order quotes, parts ordering, customer service, set up appointments and finalizing work orders. Became service manager my last year there. Responsible for training new technicians, loss prevention, bill pay and finalization of work orders. NOVEMBER 2008 – FEBUARY 2010
Lubrication Technician / Auto Town/ Oregon City
Perform oil changes, routine maintenance, basic repairs, tires and general vehicle inspections. General up keep and cleaning in the shop. Assisted other technicians with repairs. Helped out with the warranty work. Inspected used vehicles that were traded in and were going to be resold. I would perform the repairs so the vehicles had more value.
Education
2015 - 2018
Bachelor Transfer / PCC/ Portland
Business Management courses while working on a transfer to OIT for a Bachelor’s degree in Automotive Business Management.
JUNE 2006
Associates of Science in General Automotive
Technician / CCSF/ San Francisco
Completed 8 Automotive courses with a 3.8 GPA.
President of the Student Council
President of the Motor Sports club
President/Co-Founder of the Motorcycle club
ASE Certifications
A1 Engine Repair
A4 Steering and Suspension
A5 Brakes
A6 Electrical/Electronic Systems
A7 Heating and Air Conditioning
A8 Engine Repair
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