MARK SILVER

Vijay Nagar Colony

Masab Tank,Hyderabad

Ph No:965-***-****

Email:adk6kb@r.postjobfree.com

Career objective:

Achieving a suitable and challenging position to actively contribute in the procurement of growth and success for the organization and to find a suitable and valuable application in utilizing my skills and knowledge efficiently.

Academic qualification:

Bachelor of Commerce in Computur-Osmania University

Intermediate (C.E.C)- Daffodil Junior College.

S.S.C- Central High School (CBSE).

Professional Experience:

1. Jan 20th 2018-to 19 March 2020-Y-Axis Immigration Services.

Job Profile:

Worked as Business Manager for counselling clients regarding PR.

Meeting sales goals,Nagotiation,Selling to needs,Motivating for sales,Sales planning,Building relationships,Coaching,Managing Process,Market knowledge.

Attend walk-ins to the office and counsel for overseas opportunities.

Keep record of client data.

Listening to customer requirements and presenting appropriately to make a sale.

Maintaining and developming relationships with existing customers in person and via telephone calls and emails.

Cold calling to arrange meetings with potential customers to prospect for new business.

Responding to incoming email and phone enquiries.

Counsel the clients with upgraded immigration information, pertaining to their age, education, work, experience, language, eligibility and their chances of immigration.Interact with professionals/clients in person and assist them with overseas process.

Apprehend the expectations and requirements of the clients and aid them with relevanto verseas career opportunities(taking into account all the eligibility factors).

Provide updates to the clients via emails and phone calls.

Generate feed backs from clients and prepare daily/weekly/monthly sales report.

2. Dec 16th 2016- to 3rd Oct 2017-Unisys Global Services India Pvt Ltd.-Hyderabad

Job profile:

Worked for different clients in Unisys as Sr.Technical Support Engineer.

Henkel share desk,UL,Delphi and CHI on Service-Now Platform.

Task included Web-Tickets, Chats, Emails and receiving incoming calls.

3. Oct 15th 2007-January 7th2016- Tech Mahindra Ltd -Hyderabad.

Job Profile:

Worked for At&t process as Technical support executive Troubleshooting internet related issues. Provided customer service via internet correspondence, in addition to telephonic communication. Entered and updated trouble tickets for customers with technical issues.

Troubleshooting issues related to Internet Connections, diagnosing and resolving technical hardware and software issues. Troubleshooting internet connectivity issues, email, slow speed and virus related issues. Solving slow speed internet issues, intermittent issue and unable to connect internet issues.

Entered and updated trouble tickets for customers with technical issues. Identified and escalated priority issues per client specifications.

Worked for Verizon process as Sr. Technical support executive and SME.(Subject Matter Expert) Maintain a high-volume workload within a fast paced environment. Assisted an average of 200 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Mentored and trained new representatives. Supporting individual to troubleshoot technical issues and handling escalation calls. Preparing daily MIS reports and forwarding to upper management.

4. Oct 10th 2005 to Oct 10th 2007 Dell International Services-Hyderabad.

Job Profile:

DHS sales representatives for EMEA sales that dealt with selling of Dell Products and Services over the phone (inbound sales) – UK Based.

Achieved shipped Revenue and Margin targets as rolled out on a monthly/quarterly basis.

Ensured a high quality Customer experience.

Added Responsibilities:

Handled escalations to meet Dell’s level of Customer experience.

Responsible for compiling end of shift pulse for the team.

Personal Details:

Name:Mark Silver

Father’s Name :F.E.Silver

Gender :Male

Nationality:Indian

Marital Status :Single

Place: Hyderabad

Date:

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