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Application support engineer

Location:
Kuala Lumpur, Malaysia
Posted:
March 25, 2021

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Resume:

PANDIDURAI RATHINAM

Associate Software Engineer

• Detail-oriented Team Member, with over 3 years of experience in the IT industry; Solid experience in technical background and possess excellent project management skills. Effective communication with an ability to pitch-in in an ambiguous environment to drive the project towards success. Proven ability to lead, manage, and work effectively in a multicultural environment. Organized and detail-oriented with proactive and hard-working nature.

Contact

Address

B-06-01,Shaftsbery residence,

Cyberjaya 63000, Selangor

Malaysia.

Phone

+601********

E-mail

adk6jr@r.postjobfree.com

Skills

Selenium

Testing

Java

Linux

Administrator

Oracle SQL

Atlassian

Confluence,

Jira

HTML, CSS,

Java Script

Splunk and

Dynatrace

Work History

2018-11 -

Current

Associate Software Engineer

Tech Mahindra, Cyberjaya, Malaysia.

• Working under the Application Support Team Jira and Confluence of MasterCard World-Wide.

• Working as administrator for Atlassian Jira and

Confluence.

• Create, manage users project and Space and users permissions.

• Troubleshoot and performance tuning, upgrades, and backups activities.

• System Administration and Monitoring and updating Tickets (issues) through Incident management system.

• Maintain JIRA and Confluence backups.

• Worked on LDAP / Active Directory authentication. Created users on Active Directory, synched the users on Jira, confluence and assigned groups and spaces

• Manage and administer JIRA/Confluence add-ons,

plugins, and extensions.

• Raised migration issues with Atlassian support team and followed the workaround.

• Provide 2nd and 3rd line support to major outages and service escalations. Incident and problem

management and internal liaison.

• Apache web server maintenance, installation,

configuration, managing staging web hosting secure, and private site, certificate generate, manage user accounts.

PERSONAL

DETAILS

DOB

GENDER

NATIONALITY

ADDRESS

ddc

• Integrated Automation scripts (Selenium WebDriver API) in Continuous Integration tools (Jenkins) for nightly batch run of the Script.

• Setup different environments for build, (Test,

Development, Pre-production, and Production).

• Monitored System Activities like CPU, Memory, Disk and Swap space usage to avoid any performance

issues.

• Application performance monitoring using Splunk and Dynatrace.

• Automated the weekly and daily activity using bash script and selenium automation.

• Working in a 24X7 environment as required; on-call availability over weekends & Nonbusiness days.

2018-05 –

2018-11

Software Trainer

C - Cube Technology, Tamil Nadu, India

• Worked as a Jira, confluence, Java trainer and assist college project works.

• Provided guidance to students which helps them to complete the project on time.

• Prepared all training material for courses, including PowerPoint presentations, skill exploration and

exercises, and assessments.

• Maintain trainee data and information.

• Generate training reports from time to time.

• Support any administrative tasks like trainee roster and scheduling etc.

• Monitored student growth by calculating surveys and observance.

• Developed and maintained relations with various

clients in the local business community Worked on

and fixed computers.

Education

Bachelor of Engineering: Mechanical Engineering

• Sri Shanmugha College of Engineering and

Technology with an aggregate of 60 %, Year 2018.

: 19/10/1997

: Male

: INDIAN

: Tamil Nadu,

Salem (DT)

636306

Higher Secondary Course

• Completed Higher Secondary Course (HSC) in Jothi Vidhyalaya Matric Higher Secondary School, with an aggregate of 82 %, Year 2014.

Secondary School Leaving Certificate

• Completed Secondary School (SSLC) in Sri Jothi Higher Secondary School, with an aggregate of 59 %, Year

2012.

AWARDS

• Bravo - 2019 - "As a fresher, Pandi has secured his importance to the team in very short period.

Received an excellent note from Mastercard

client. Client Commend - Lauren Grendon

[Director, Software Engineering, Mastercard Labs]

- Just wanted to call out some great support from

Pandidurai around migration of a Confluence

space, he went above and beyond to deliver

great support, testing in a lower environment and

great communication, Mastercard could do with

more folks like him!".

• Appreciated for effective presentation of Root

Cause Analysis for one of the major outages to

the Client and successful completion of Server to

Data Centre Migration.

• Best Team Award – 2019 - Awarded as best team

of 2019 with active involvement and the ability to take-up responsibilities.

• Pat on Back award - youngest person to get AQT-

Ninja. Contribution to the project is much

appreciated by clients with fast responsiveness.

Hardworking and quick learner, able to adapt to

situations and work well as a team.".

REFERENCES

• Mr. Ramasamy Rajagopal, Manager - Tech Mahindra ICT Services, USA, Mobile - +1-336-***-**** Email - adk6jr@r.postjobfree.com.

• Mr. Jyoti Ranjan, Manager - Tech Mahindra ICT Services, Malaysia, Mobile - +601********. Email - adk6jr@r.postjobfree.com

CONCLUDING SUMMARY

To know more about my quality of work please visit recommendations @ www.linkedin.com/in/pandidurai-rathinam-b63a4b109



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