Office Time

Chelsea Majoros

*** ** **** ******, *******, WA *8107

216-***-**** ************@*****.*** www.chelseamajoros.com A self-motivated team player with a proven record in client engagement and a demonstrated history of organizing and successfully completing complex projects simultaneously. Effective research and timely follow through have been key drivers in delivering positive client outcomes.

Experience

NATIONAL GEOGRAPHIC EXPEDITIONS

SPECIALIST, GUEST EXPERIENCE SEATTLE, WA APRIL 2019 – DECEMBER 2020

• Managed over 900 travelers at a time for group expeditions, with up to 25 guests on each trip.

• Delivered high-touch service to travelers regarding logistics and facilitated the resolution of any traveler issues.

• Developed, led, and supervised onboarding training for all new team members.

• Created and implemented new and effective process documents that are now used division-wide.

• Traveled to international expedition locations for site visits and partner evaluations. COORDINATOR, GUEST EXPERIENCE CHICAGO, IL JUNE 2018 – APRIL 2019

• Successfully managed over 400 travelers at a time across more than 10 regions around the world.

• Assisted Guest Experience Specialists with their group expedition needs and related logistics and research.

• Collected essential documents from travelers needed before their departure, such as passport information, waivers, necessary forms, and payments.

COMPSYCH CORPORATION RESOURCE SPECIALIST CHICAGO, IL JANUARY 2017 – JUNE 2018

• Researched and solved complex cases in diverse areas of client needs including those related to healthcare, housing, financial assistance and addictions.

• Managed multiple time critical cases simultaneously while delivering detailed solutions for each individual client.

• Met or exceeded challenging case quotas.

EUROPEAN UNION PARLIAMENT INTERN BRUSSELS, BELGIUM JANUARY – MAY 2015

• Worked side by side with staff of Member of European Parliament Marian-Jean Marinescu to provide research on immigration, counter-terrorism, trade agreements and environmental sustainability.

• Wrote and delivered briefings for MEP and staff after attending committee meetings and plenary sessions.

• Highlighted important information for MEP to focus on during Parliament meetings, plenary sessions, and news broadcasts.

Education and Foreign Study

DEPAUL UNIVERSITY CHICAGO, IL BACHELOR OF ARTS GRADUATED JUNE 2016

• Major: International Studies Minor: Chinese Language GPA: 3.3/4.0

• Relevant coursework included critical research and writing, economics, comparative government, study of diverse cultures and institutions, and international affairs. KATHOLIEKE UNIVERSITEIT LEUVEN LEUVEN, BELGIUM SPRING 2015

• Concentrated study of European economies and political institutions. FUDAN UNIVERSITY SHANGHAI, CHINA SUMMER 2014

• Intensive Chinese language and culture instruction. RWANDA SUMMER 2012

• In depth study of the Rwandan genocide with additional travel to the Congo border region.

• Prepared a policy document on U.S./Rwanda relations in conjunction with local elected officials, which was submitted to the U.S. State Department.

Additional Skills and Accomplishments

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint), Quick Base, Adobe Photoshop and Illustrator.

• Postgraduate study in Graphic Design through the Art Institute of Chicago.

• Interests include film photography, snowboarding, hiking, backpacking, reading, cycling, art and design.

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