Customer Service Desk Representative

PAMELA PADGETT

*** ****** **** **** *******, SC 864-***-**** ***.*******@*****.***

OBJECTIVE

My primary objective is to establish a career as an IT Specialist within a well-established corporation. I am looking for a full-time position that will advance me in my career ventures and enhance my skills, providing knowledge in my advancement towards bachelor’s degree and CCNA certification

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EDUCATION

Spartanburg Community College

Associate degree in Applied Science, Computer Technology, Networking /Cybersecurity

Fort Chiswell High School

Graduate, Diploma, General Studies

CERTIFICATES

CCNA Cybersecurity Operations

CCNA Routing and Switching: Introduction to Networks

CCNA Routing and Switching: Routing and Switching Essentials

CCNA Routing and Switching: Routing and Switching Scaling Networks

CCNA Routing and Switching: Connecting Networks

SKILLS & ABILITIES

Knowledge in computer technology with networking/cybersecurity electives. Developed skills in PC operating systems, hardware concepts, computer software applications and designing.

Ability to build and maintain small to medium size computer networks.

Efficient in PowerPoint, Access Database, Excel, Word, Windows 10, Visio, Project, and Visual Studio

Advanced Cisco Routing Configurations and Troubleshooting

Knowledge in Information System Security and Interworking Concepts

Knowledge in Computer Systems Management and Active Directory.

Knowledge in network infrastructures, system analysis, and design

Efficient in the AS 400 computer system, Zebra, and Noritsu printers

Knowledge of IT infrastructure (servers, routers, switches, and UPS’s)

EXPERIENCE

Customer Service Desk Representative, Sam’s Club 7/1/2019 to Present

Spartanburg, SC

Sample Production Tag Coordinator, The Robert Allen Duralee Group 4/2011 to 1/2019

Gaffney, SC

Supervisor, Flying J Travel Plazas 11/2001 to 3/2011

Blacksburg, SC

Machine Operator/Mechanic, TNS Mills 02/1996 to 10/2001

Gaffney SC

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