Technical Writer Document Control

Michael “Shan” Haggerty

Houston, TX ***** 281-***-**** *************@*******.***

Michael “Shan” Haggerty

Houston, TX 77006 281-***-**** *************@*******.*** Objective

To utilize my personal and technical skills from inception of concept to physical delivery of product to create an infrastructure that will elevate corporate standards and workflow. Relevant Work Experience

Projects Group Technical Writer

01/19 – Present Shawcor, Channelview, TX

Created reports and documents including Inspection Test Plans (ITP), Production Qualification Tests (PQT), and Pre-Production Test (PPT) Reports as well as Application Procedures, Repair Procedures, and Safety

(ISO) Standards.

Created, edited, and developed PowerPoint Presentations for company-wide distribution.

Introduced and developed organizational systems to streamline departmental processes. Safety Training Course Developer

12/17 – 10/18 RST Global Solutions, Sugar Land, TX

Developed content for offshore training and certification programs specifically geared towards FPSO usage to create PowerPoint presentations for Trainer delivery.

Created a Style Guide and Terminology Dictionary used by all Course Developers as well as reconciled all templates for standardization.

Elevated project quality and created office policy and workflow standards. Terminal Assets Group Technical Writer

09/14 – 11/15 Kinder Morgan, Houston, TX

Edited, revised, and updated Standard Maintenance Procedures (SMPs) as well as Technical Memos, Construction and Engineering Standards (CS/ES), and other necessary documents while also controlling the procedural review process.

Coordinated revision timing to ensure milestone goals were met by the Subject Matter Experts (SMEs).

Performed in multiple roles including Document Control, Project Coordinator, and Document Creator across multiple divisions to deliver content.

737 Fleet Technical Writer

09/10 – 04/14 Continental / United Airlines (Corestaff), Houston, TX

Edited, revised, and updated all flight deck content (forms, worksheets, and flight manuals) for the 737 fleet in all areas across the plane including the software functionality, emergency procedures, and routine operations.

Coordinated fleet-wide project timelines to ensure on time production of FAA mandated materials including coordinating edits, compiling print packages, and distributing materials.

Instituted new policy and documentation standards to increase efficiency and accuracy.

Obtained and maintained a Federal security clearance. Education

University of Houston-Downtown, Houston, TX

Spring of 2002 – Fall of 2004

Majored in Technical Writing

Programs and Skills

Microsoft Word, Excel, SharePoint, PowerPoint, Visio, Internet Explorer, Email, PageMaker, Adobe Reader, Adobe Writer, ISO 9001 Standards, Snagit, POS systems, 10-key by touch, 50+ WPM References

References are available on request and Writing Sample Portfolio is available for review at interview.

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