Information Technology Manager, US Air Force

ADRIAN D. PAYNE

**** *** **. ***, *****, AL ***** ******.*******@*******.*** 334-***-****

Veterans Preference: VEOA Eligible & VRA Eligible & 30% Higher Eligible Cyber Support Technician & Information Technology Manager Active Secret Clearance

Department of Defense 8570 Level II compliant

CERTIFICATIONS & QUALIFICATIONS

PROFESSIONAL EXPERIENCE

United States Air Force June 2000 to July 2020 45-65 hours per week

(FT)

50 th Space Communications Squadron Colorado Springs, CO (Aug 2017-Present) I nformation Technology Specialist

● Flight Superintendent that advises Command Leadership, Senior Raters and interprets/implements/disseminates Space Wing policy & guidance

● Client Systems Supervisor that directs execution & operation of 30+ Client Systems Technicians/Remedy TTM & IMPL

● Oversees facilities/equip modifications/upgrade projects for $19M facility and coordinates with appropriate installation agencies

● Streamlined diagnostic/front-line troubleshooting supporting 50 th Space Wing, 16 mission partners, 14 GSUs, $12.5M network infrastructure

● Plans, evaluates, coordinates, implements, and maintains non-classified Internet Protocol Router Network (NIPRNet) connections for users requiring access to classified/unclassified networks in accordance with DOD and Army policies and procedures

● Primary Global Command and Control System (GCCS) military technician for the Air Force Space Command (AFSPC)

● Contracting Officer Representative (COR) that performed surveillances, identifies SDIN technical infrastructure solutions and facilitates critical mission systems upgrades/IMPL 1 Page

● A+ Certification

● Sec+ Certification

● Juniper Junos-JNCIA Certification

● Microsoft Server and Cloud Administrator Certification

● Program/Project Management

● Cyber Strategic Planning

● Microsoft System Center Configuration Management (SCCM)

● Directory and Resources Administrator (DRA)

● Active Directory and GPO

● Routers, Switches, and Firewalls

● Standard Desktop Configuration (SDC)

ADRIAN D. PAYNE

4426 Lee Rd. 240, Salem, AL 36874 ******.*******@*******.*** 334-***-**** Veterans Preference: VEOA Eligible & VRA Eligible & 30% Higher Eligible National Space Defense Center, Colorado Springs, CO (Aug 2016 – Jul 2017) Lead, Client Systems Technician

● Manages installs/maintenance/support for 13K Information Technology Equipment (ITE) items across 15 networks supporting the National Space Defense Center (NSDC)

● COMSEC Responsible Officer supporting Air Force Satellite Control Network (AFSCN), 21 mission systems/16 tenant units/14 Geographically Separated Units (GSUs), accomplishes crypto loads, procures supplies and mission equipment

● Utilizes BOSS and TDACS to send secure messages in support of real world virtual constructive training

● Participated in the installation, maintenance, testing, evaluation, repair of advanced network communication devices and VTC devices

● Ensures operational readiness and mission preparedness for the National Space Defense Center and coalition partners (joint missions/live Space exercises) 50 th Space Communications Squadron, Colorado Springs, CO (Jul 2015 – Jul 2016) Base Equipment Control Office

● Oversees ITE program for 226 custodians; provides guidance and training to 50 SW, 15 mission partners and 10 GSUs

● Maintains 8K sq.-ft. staging warehouse; processes and safeguards $21M of incoming and outgoing transient ITE items

● Manages Air Force Asset Inventory Management database; tracks & accounts 18.6K global IT comm assets across 111 accts

● Coordinates and executes excess equipment turn-in; collects, logs & transport to DLA for government recycling and reuse

86 th Communications Squadron, Ramstein, Germany (Apr 2014 – Jun 2015) Lead, Quality Assurance Evaluator

● Actively worked inspections for Phase 2 of the DoD’s Modernization of Enterprise Terminal (MET) Antenna Installation

● Prepared Quality Assurance support for HQ USAFE, 3 AF, 3 Wings, 29 Geographically Separated Units and 125 associated units

● Evaluates $450M of communications equipment & AF personnel across three flights using 203 checklists, 8K line items

● Pioneered individual personnel evaluation program by training 15 Quality Assurance reps to strengthen maintenance oversight of $6.5B communications equipment

● Managed electrostatic discharge program by conducting 7 shop surveys in which protected

$450M in Command, Control, Communications, Computers, and Intelligence equipment 2 Page

ADRIAN D. PAYNE

4426 Lee Rd. 240, Salem, AL 36874 ******.*******@*******.*** 334-***-**** Veterans Preference: VEOA Eligible & VRA Eligible & 30% Higher Eligible USAFE ONS/ODC-T, Ankara, Turkey (Sep 2013 – Mar 2014) Information Technology Specialist

● Maintained deployed Custodian Authorization Custody Receipt Listing account for $571K equipment which secured communications for Operation NOMAD SHADOW

● Solved CENTRIX issues with host nation Naval Headquarters restoring communications for critical NATO operations

● Client Systems Technician that performed over 300 maintenance actions for a $3M network

● Led 25 crypto rekeys for Turkish Naval Headquarters to assist in fighting terrorist threats

● Overhauled ODC-T $120K ADPE program by fixing 14 discrepancies and providing 100% accountability of equipment

86 th Communications Squadron, Ramstein, Germany (Feb 2011 – Aug 2013) Supervisor, Communications Focal Point

● Served as the Tier II customer support team leader overseeing 15 Information Technology

(IT) specialists that work in receiving, responding to, and ensuring complete resolution of trouble tickets, customer calls, Information Assurance issues

● Provided real-time system status updates to senior leaders on 9.7K communications assets valued at $472M

● Provides IT customer support to 22,000 users across the US Air Forces in European Command supporting 125 units throughout six countries

● Provide technical assistance in the use and maintenance of network and network-related software and video teleconferencing (VTC) services to users 86 th Communication Squadron, Ramstein, Germany (Feb 2008 – Jan 2011) Supervisor, Client Systems Administrator

● Provides customer support for 21K+ users on the $54M Kaiserslautern Enterprise Network and 8 Geographically Separated Units

● Operations control lead over 36 personnel providing support for 27K network devices resulting in the resolution of 987 trouble tickets in under 1 month

● Manages, operates, and maintained VTC capabilities and services for USAFE Executive Communications Key Personnel

● Set-up command & control media support for 50-member Joint Staff Integrated Vulnerability Assessment team to counter Anti-terrorism and Force Protection 3 Page

ADRIAN D. PAYNE

4426 Lee Rd. 240, Salem, AL 36874 ******.*******@*******.*** 334-***-**** Veterans Preference: VEOA Eligible & VRA Eligible & 30% Higher Eligible 731 st Air Mobility Command, Osan, Republic of Korea (Dec 2007 – Jan 2008) Client Systems Administrator

● Analyze, install, configure, upgrade, document, monitor and maintain software and hardware in support of business processing requirements

● Performs systems administration functions for assigned technologies to ensure supported systems are reliable, efficiently maintained and available in order to support customer productivity

● Manages and delivers applications and OS deployment via local installations or virtualization tools such as VMWare and SCCM

1 st ACOS Squadron, Ramstein, Germany (Oct 2005 – Nov 2007) Client Systems Administrator

● Configures/upgrades workstations in support of Wing operations; updates security patches to ensure USAFE compliance

● Oversees the Continuity of Operations Plan (COOP) for enterprise network and IT systems

● Managed Ramstein Air Base network configuration and change management program; assess the impact, cost, benefit, and risk of over 120 proposed network changes annually

● Supports systems on 3 networks hosting various OSs along with numerous applications 39 th Communications Squadron, Incirlik, Turkey (Jun 2004 – Sep 2005) Lead, Workgroup Manager

● Manages all IT system maintenance actions such as installing, configuring, maintaining, testing, modifying, troubleshooting, and repairing computer software, hardware, and peripherals

● Develops, reviews, and inspects emergency management network restoral policies for enterprise-level IT and telecommunication systems

● Installs, supports, maintain server operating systems and responds to service outages and interruptions to network operations

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ADRIAN D. PAYNE

4426 Lee Rd. 240, Salem, AL 36874 ******.*******@*******.*** 334-***-**** Veterans Preference: VEOA Eligible & VRA Eligible & 30% Higher Eligible 607 th Combat Communications Squadron, Camp Humphreys, Republic of Korea

(Apr 2003 – May 2004)

Workgroup Manager

● Operates test equip to repair switch faults; maintains critical DC power sys ensuring service for 1.1K clients

● Administers hardware, software & network diagnostic repairs; plans, installs, configures, & validates IT system upgrades

● Managed implementation and project installation and ensured architecture, configuration, and integration conformity

USAFE Communications Support Squadron, Ramstein, Germany (Jun 2000 – Mar 2003)

Workgroup Manager

● Performs troubleshooting and repairs of PC systems and related devices/peripherals

● Implement server and special mission system security fixes, operating system patches and antivirus software

● Oversaw system diagnostics and computer system repairs; performs initial disk drive formatting & partitioning

QUALIFICATION HIGHLIGHTS

5 Page

● Space Command Digital Integrated Network

(SDIN)

● Technical Order Distribution Officer

(TODO)

● Information Technology Asset Manager

(ITAM)

● Executive Communications Support

● Unit Level/Unit Command & Control

(UL/UC2)

● Global Command and Control System (GCCS)

● Contracting Officer Representative (COR)

● COMSEC Responsible Officer (CRO)

● Global Broadcasting Systems (GBS)

● Communications Focal Point (CFP) Manager

● Cyber Security

● Quality Assurance Manager

● Information Technology

Specialist

● Information Assurance

● Project Management

● Wing Inspection Team

● Server/Cloud Services

(Administration)

● Microsoft Azure

ADRIAN D. PAYNE

4426 Lee Rd. 240, Salem, AL 36874 ******.*******@*******.*** 334-***-**** Veterans Preference: VEOA Eligible & VRA Eligible & 30% Higher Eligible TECHNICAL EXPERIENCE

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 10, Windows Server Core 2016, iOS, Standard Desktop Configuration (SDC) and Linux based systems Hardware: SME-PED, Servers, Virtual Servers, Laptops, Desktops, Tablets, TANDBERG, VoIP, Printers, Scanners, Switches, Zero-Client, Routers, Plotters, cellular devices and other network peripherals/devices

Software: Microsoft Azure, Microsoft Server 2016, Microsoft Office, Hyper-V Manager, Wireshark GUI, TShark, BMC Remedy Action Request System, Microsoft SharePoint, PowerShell, MICT, Net-Link, Database Management, JChat, DISA Transverse (DCO Chat), Windows Server update Services (WSUS), Battlefield Operations Support System (BOSS), MS System Center Configuration Management (SCCM), Directory and Resources Administrator

(DRA), Active Directory and GPO

Services/Protocols: TCP/IP, SMTP, VPN, VDI architecture, VMWare, IP Security, COMSEC, COMPUSEC, INFOSEC, Information Assurance, JREAP(Link-16), DIS (SISO-J), Non-Classified Internet Protocol Router Network (NIPR), Secure Internet Protocol Router Network (SIPR) and other higher protocol networks

EDUCATION

Bachelor of Science, Information Technology/Technical Management, Embry-Riddle Aeronautical University – (Estimated Completion: 2022)

Bachelor of Science, Project Management, Embry-Riddle Aeronautical University – (Estimated Completion: 2022)

Microsoft Software and Systems Academy (MSSA), Embry-Riddle Aeronautical University –

(May 2020)

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