Manager Customer Service

***********@*****.***; +1-240-***-****; Maryland, USA

W A J I H EL KHOURY

WORK EXPERIENCE

**** - **** ■ US Embassy, Beirut – Lebanon

System Manager

LAN WAN Administration

• Manage operating level agreements and computer operations infrastructure, which includes 7 x 24 network operation, and Client/Servers availability

• Install, configure and maintain server Operating System (OS) and the server based applications in accordance to Department State guideline and regulations as SMS, Exchange, Anti-Virus, IIS, Application, SQL, Blackberry

• Install and configure network communication equipment like switches, routers, gateways, bridges, and other equipment in accordance to OS standards and regulations Management advisory

• Analyze and propose computer requirements and capabilities in connection with expansion and upgrade projects

• Assure that Department of State security policies and procedures, programs, standards of performance and approved objectives are adhered to and/or achieved. Supervisory Functions

• Recommend and implement personnel and position requirements including interviewing applicant, training and professional development, and initiating personnel actions of the ISC employee

• Conduct feasibility studies to identify and evaluate users' requirements to anticipate system changes required to meet users' needs

System Administration

• Install and configure all application programs running at post on servers and workstations on both OpenNet+ and internet networks

• Analyze, test and evaluates operating system software and utilities with respect to hardware in use, program applications to be run

• Control disposition of sensitive media and equipment

• Provide analysis and comparative alternatives to enhance application software usage meeting user requirements and enhancing productivity

• Direct and review the management of complete computer maintenance and operations facilities to ensure that proper inventories of equipment spare parts, maintenance tools, test tools and supplies are maintained and reconciled

EDUCATION, TRAININGS AND CERTIFICATIONS

1983 -1985 Hammel College, Akron Ohio - USA

Diploma in System Analysist, Computer Programming and Data Processing

• Microsoft Certified Professional Since 2000, A+, Network +, Security +, SQL

• Trainings: Systems Administration in a Virtual Environment, Microsoft Exchange Server 2010, Advanced Windows Server 2008, IT Disaster Recovery and Contingency Planning, Windows 10 Administration, FSN Supervisory Skills Workshop, LAN/WAN Admin in the DoS Environment, PMP HONORS AND AWARDS

June '14 ■ Customer Service Award, US Department of State Jan' 12, June '10 ■ Franklin Award, US Department of State Recognizes the achievements of individuals in a variety of areas of importance to the Department April '11 ■ Meritorious Honor Award, US Department of State Presented to individuals in recognition of a special act or service or sustained outstanding performance May ' 12, June '11 ■ Extra Mile Award, US Department of State SKILLS & INTERESTS

Language skills: Fluent in Arabic, French, English and Swedish Interests: Tennis, Reading and Skiing

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