Customer Service Representative
Resume:
Sylvia Urrea
Lewisville, TX 75077
Cell: 214-***-****
E-mail: *************@*****.***
Employment Objective:
To secure a challenging position with growth and expand experience and skills.
Experience: Garden Ridge Preparatory School – Lewisville, TX
2011-Present
Assistant Teacher to 3 year old Lead Teacher (hrly $12.00)
To provide nourishing and safe environment
To teach academics by following the curriculum
Prepare Spring and Fall Assessments
Communicate with parents and/or guardians
Assist with Summer field trips
To handle transportation for public schools
Experience: Dynamex Inc – Dallas, TX
2000-2009
Chemical Analyst Coordinator to SPL Coordinator (hrly $17.73)
To handle inbound and outbound calls
To demonstrate a positive and proactive role
Prepare each coordinator for the next level
Assisting the engineers with service calls
To monitor and account for the inventory for each region
Handle escalated calls and provide resolutions
Research feedback issues
To track daily production from the department
Maintain attendance files
Provide updated changes, new processes, and tools for each coordinator to be capable of providing the highest and best level of customer service
To assist the department manager in other task as required
Experience: Protection One – Irving, TX
1997-1999
Customer Service Rep to Customer Service Team Lead (salary $1350)
Guide and coach the representatives to prepare for growth
Maintain teamwork and daily reports on each customer service representative
Handle escalated call to solve customer’s concerns and answer questions
Administrative duties
Experience: International Capital Inc – Farmers Branch, TX
1995-1997
Receptionist/Administrative Assisting to Accounting (hrly $10.50)
Answer multi-lines phone system
Prepare incoming/outgoing mail
Keep inventory of all office supplies
Type correspondence letters
Maintain billing for various clients and collect payments
Strengths: Quick learner. Positive attitude. Strong problem solving and communication skills. Highly organized. Very conscientious and reliable. Dedicated and loyal. Love children of all ages. Very nourishing. High School Diploma and CDA
Sylvia Urrea
1402 N. Valley Parkway, #503
Lewisville, TX 75077
Cell: 214-***-****
Dear Sir/Ms:
I am interested in applying for a position with your company. Please consider this letter and accompanying resume to be my application.
It is my hope that you will find my listed experience to fit within the parameters that you have established for a position. With my work related experience and dedication, I feel that my contributions can be of great benefits to your company.
Thank you for taking some of your valuable time to review this material. I look forward to hearing from you regarding a position. Again, thank you for your time and consideration.
Thank you,
Sylvia Urrea
References for Sylvia Urrea
Dava Wilson
405-***-**** (Cell)
Business and Personal Reference
Anesha Johnson
469-***-**** (Cell)
Business and Personal Reference
Denise Breidenich
469-***-**** (Cell)
Personal Reference
Dala Whipper
214-***-**** (Cell)
Business and Personal Reference
Chelsea Sherwin
469-***-**** (Cell)
Business and Personal Reference
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