Customer Care Executive

SACHIN RAI

Address: Barbuttia busty(rock garden), District W B Darjeeling

Mobile: +897*******

Email: ****************@*****.***

Date of Birth: 27/05/1993

Nationality: India

Marital Status: Single

Language Skills: Good English, Fluent Hindi, Conversational Hindi

Profile

A proactive, focused and committed professional, with extensive expertise gained within the

hospitality sector. Performance and quality standards to ensure the ongoing provision of the highest standards of customer care. A well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

Key Skills

• Maintaining excellence in customer care.

• Talking to others to convey information effectively.

• Planning, organizing and co-coordinating special events and functions

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Actively looking for ways to help people.

• Motivating, developing, and directing people as they work, identifying the best people for the job.

• Being aware of others' reactions and understanding why they react as they do.

• Persuading others to change their minds or behavior.

• Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

•Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

•Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

• Devising, implementing and delivering in-house training.

Career History

STERLING MAC HOTEL: Bangalore, Karnataka, India

Position: Bar Executive

Responsibilities:

•Oversees and supervises daily operations of the Bar.

• Prioritizes, schedules, assigns, trains, reviews and evaluates assigned Bar staff.

• Participates with operation management team to originate, plan, develop and implement long and short term goals.

• Monitors integrity of bar operation and the provision of services.

.

•Oversees menu planning, pricing and banquet operations.

• Develops and implements advertising and marketing strategies for Bar, Restaurant services.

• Resolves routine problems encountered in performance of work assignments.

•Performs other related duties as assigned.

Professional Development

• First Aid

• Health & Safety

• Basic Food Hygiene

• Fire fighting

Education

Ghoom boy’s higer secondary school. Darjeeling

Leisure Activities

Travelling, listening music,watching movies & Games

Present Address

Mobile : +91-897********

Relationship :

Company : STERLING MAC HOTEL: (, Banguluru )

Address : 134, Old airport road, Kodihalli, Banguluru -5600017

Career History

I am carrying seven year experience

Working in H M Group as a Tr.Bartender, 15 Months

Presently working Bar Executive at Sterlings MAC Hotel Bangalore.

Declaration

I hereby declare that particulars given hereby are true and complete to the best of my knowledge and belief.

Place: Bangalore

Faithfully

Date

SACHIN RAI

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