Customer Service Manager
Resume:
K.Prabhavathi
***********.***@*****.***
Professional Summary:
I have about 10+ years of experience in Recruitment consultant with complete understanding of full recruitment life cycle. Highly result oriented and self- motivated team player with excellent leadership abilities. Good interpersonal and communication skills.
Being a Human Resource Professional and Previous experience in Customer Service. I have demonstrated strong relationship management skills, including communications, awareness, engagement and emotional intelligence, to build strong relationships within the business
EDUCATIONAL QUALIFICATION:
MBA (HR) - University of Madras - 2011
B.Com - University of Madras – 2000
Rastrabhasha Visharath Poorvardh – Hindi
WORK EXPERIENCE:
Working in Tamil Nadu Skill Development Corporation, July -2013 to Present
Worked as a Recruitment consultant in Success Management Consultancy, Nov 2000 to 2013 june
RESPONSIBILITIES:
Led and managed a team of members including Sources, Recruiters, Coordinators for providing staffing solutions and support for the operation function.
Working closely with Business Development Manager in End to End recruitment process in analyzing and understanding the client’s technology need and sourcing, screening/interviewing, negotiating the billing.
Maintaining vendor database which help to make quick submissions as well hiring.
Worked directly with the Accounts Managers.
Analyse and ensure each team members is meeting service level agreements and metrices.
Arranging interviews, scheduling telephonic/Face to Face interviews. Maintaining constant contact with candidate and employer.
Reviewing the submission reports of the recruiters.
Provide quarterly Business reviews.
Ensuring team members are prioritizing their work duties appropriately.
Making sure all tasks given to staff are done on time and to the required standard.
Formatting resume according to client’s view highlighting required skills and briefing about key technologies from client prospective. Submitting to client and keeping track of feedbacks from Clients managers.
Maintaining database of resumes and using them for current and future need. Maintaining reports and communicating with employers and clients for feed backs and updates.
Perform heavy networking of candidates for present and future opportunities.
Negotiate and close candidates on hourly rates before submittal to clients. COMPUTER PROFICIENCY:
Packages: MS OFFICE.
Operating Systems: DOS, Windows 2000/XP.
KEY SKILLS:
Excellent communication skills
Flexibility in adapting to a new environment & learning things fast.
Organizational skills and customer service orientation.
Tolerant and flexible to different situations.
Determination.
LINGUISTIC SKILLS:
Tamil, English, Telugu & Hindi
PERSONAL DOSSIER:
HUSBAND’S NAME :V.Satheesh Kumar
GENDER :Female
DATE OF BIRTH : 11th December 1976
MARITAL STATUS : Married
HOBBIES :Painting, Sketching, writing & Reading.
Address : # 31/52, E-Block, M.M.D.A.Colony,
Arumbakkam, Chennai – 600106.
I would like to state that given an opportunity, I shall serve the establishment to the satisfaction of my superiors and to the best of my abilities. Yours sincerely
(Prabhavathi.K)
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