Mohammad Faizan Mohammad Jawed
E-Mail: **********@*****.*** ; Mobile No: +91-942******* OBJECTIVE
Seeking an opportunity in Python development with a reputed organization where I can explore my potential while fulfilling organizational goals. SUMMARY
A Software Professional having 3 years of experience in an operations project.
Joined Tata Consultancy Services since December’12 as a System Engineer.
Have experience of working in support and development project. ACADEMICS
Bachelor of Engineering in Computer Science & Engineering, Nagpur University, India, 2012 Aggregate: 61.5%
HSC, Jubilee English Junior College, Maharashtra State Board, Akola, 2008 Aggregate: 78.67%
SSC, Mount Carmel High School, Maharashtra State Board,Akola, 2006 Aggregate: 80.26%
TECHNICAL SKILLS
Python
Javascript
Linux basics
Oracle SQL
WORK HISTORY
Duration Organization Designation
Dec 2012 - Feb 2016 Tata Consultancy Services Ltd. System Engineer Page 2 of 2
ORGANIZATIONAL EXPERIENCE
Tata Consultancy Services Ltd.
Project : Vodafone (India) Operations and Support
Role: Support for CRS module in CPoS Application
Client : Vodafone India
The Customer Registration System (CRS) module in CPoS is an interface that facilitates recording and maintaining customer details online. It acts as a centralized point for dealers, Vodafone users, and business entities.
The CRS module handles prepaid and post-paid activation life cycles from submission to activation of the number.
Responsibilities:
● Providing L2 level application technical support
● Involved in resolving the concerns raised by the users in form of ticket/mails
● Incident resolution in minimum span of time
● Involved in reconciliation tasks of MNP/Mobile number portability cases.
● Process documentation
● Involved in problem management by raising defects to L3 support Team for a permanent fix WORKSHOP/TRAINING ATTENDED
TCS ILP training, Trivandrum
Duration : 3 Months, 17th Dec 2012 – 8th March 2013 Personal Details
Father’s Name : Mohammad Jawed
Nationality : Indian
Permanent Address : 403, Satyam Woods Aptt., Ring Road, Jafar Nagar, Nagpur. Phone Number : +91-942*******
Declaration : I, the undersigned, hereby undertake and declare that, information submitted above is true and correct to the best of my knowledge.