Experienced Customer Service
Resume:
Jonelle Hightower
**** *********** ******, ***. ***
Philadelphia, PA 19144
adk5ui@r.postjobfree.com
Background Summary
Being well versed in all phases of customer service and support including data entry, inquiries, and complaint resolution. I am an effective communicator and work well independently and within groups. I am highly motivated and enjoy challenging projects. Being dedicated to my profession and to provide superior service. Experience with programs such as: Microsoft Outlook, WCAIS, Excel, Microsoft Word, Zeus, Athena, Share Point, Sales Force and a host of other systems. Notary Public, Became a Notary Public 10/15/15, Expires 10/15/19. Professional Experience
Geo-Blue International Travel Insurance, Radnor, PA Global Health & Safety Specialist, September 2016-present
Answering inbound calls from international travelers in need of medical attention while overseas.
Negotiate cost with facilities for members for services rendered.
Set up of international payment of claims.
Explain coverage of benefits and policies to members and providers.
Arranging air evacuations on emergent basis, timely and effectively.
Receiving, reading and forwarding medical reports from facilities.
Coordinate medical care with nursing staff, providers and outside vendors. Children’s Hospital of Philadelphia, Philadelphia, PA NICU Inpatient Clerk, July 2013 to November 2013
Obtain and process patient intake, discharge, and transfers;
Update patient automated charts;
Answer inbound telephone calls;
Assist NICU nurses with ordering patient supplies, notify environmental for room cleaning and maintenance, and schedule patient transport.
Zenith Insurance Company, East Norriton, PA
Claims Assistant, October 2007 to September 2016
Liaison between (3) examiners, applicants, insureds, and vendors
Drafted and processed legal documents, state forms, and general correspondence;
Procure and review medical records to weed out duplicate documents and place in chronological order for review by outside counsel and medical experts
Responsible for maintaining accurate reports to (3) managers including daily department reports
Switchboard relief during absence of receptionist.
Obtains and views recorded video of injured workers
Called/emailed vendors to schedule MRI’s, IME’s and Physical Therapy for injured workers.
Made calls to Provider’s offices to request medical records and office notes.
Read medical records and records in injured workers notes.
Trained incoming staff on the use of in-house systems. Education
Community College of Philadelphia, August 2016-present Philadelphia, PA
Associates Applied Science to be received
Community College of Philadelphia, 2003 to 2004
Philadelphia, PA
Pharmacy Technician Course Completed with Certificate
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