Customer Service Executive

DHANASHRI MIRVANKAR

*** ******** *** ***: 919-***-****

Morrisville NC, 27560 ******************@*****.***

SUMMARY: Corporate Travel consultant with 8+ years’ experience providing Travel arrangement services with impressive track record of maintaining customer satisfaction. A competent, diligent professional with experience across reporting, handling client queries and preparing standard operating procedures.

Area of Expertise:

Executive Travel

Global destinations

Computer proficient (MS Excel, Word and Google docs)

Operations and Process Enhancement

Multilingual (English, Hindi, Marathi)

Client Relations

Galileo & Amadeus GDS System

WORK EXPERIENCE:

1.Travel Consultant, American Express Global Business Travel, NJ ( Feb 2020 – Oct 2020 )

• Planning Itinerary according to clients need,

• Advising Clients with flight options keeping their accurate time needs.

Manage airfare, hotel bookings, rental car reservations.

Satisfactory Customer service.

2.Sr. Travel Consultant, Dnata, Mumbai (Mar 2017- Mar 2019)

• Plan and co-ordinate corporate travel for GSK, Warburg and General Atlantic

• Own, develop and manage relationships with Executives including C-suite

• Oversee visa requirements by coordinating with embassy

Manage airfare, hotel bookings, rental car reservations, collecting fees and issuing refunds

Manage and train new hires during probationary period

3. Sr. Travel Consultant, Carlson Wagonlit Travel, Mumbai (Apr 2010- Mar 2017)

Travel consultant - Implant at Colgate, Mumbai.

Accurately maintain itineraries and process transactions in Amadeus and Galileo GDS

Own, develop and manage relationships with clients through day to day interactions.

Implement SOPs for exceptional customer service

Manage workflow and processes in accordance with SLA

Assist in general administrative duties

Manage Domestic and International Flight bookings and train bookings

Other position held:

Travel Consultant (Oct 2010- Dec 2014)

EDUCATION:

IATA/UFTAA, India, 2010

Diploma in International Travel and Tourism, India, 2010

Bachelor of Commerce, University of Mumbai, India, 2008

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