Customer Service Representative

Alicia Chavez

*** *. ******* ***** *****

***************@*****.***

Tel.602-***-****

SUMMARY

To obtain a challenging position that will utilize tenured experience in customer service and collections. Experienced working in a call center handling calls in both English and Spanish (bilingual). Recognized for excellent phone etiquette as well as the ability to adapt to business and consumer collection calls. Enjoys forming strong relationships quickly to aid in collections calls and going above and beyond for all customers. EXPERIENCE

Kelly Services (Intel) March 2018 to Present Shift 5 Lead supporting the team by making sure all CW’s are at the right area at the right time.

● Effectively take attendance in/out of the fab

● Responsible for handling disciplinary action forms (DAF)

● Heavy multitasking, maintained organization and accurate head count Consumer Cellular August 2015 to February 2018 Team Support Specialist – TSS Responsible for supporting team by handling escalated calls to resolve issues

●Gathered and updated customer demographics and payment information

● Negotiated effectively to attain new customers and retain existing customers

● Responsible for handling disciplinary action forms (DAF)

● Heavy multitasking, maintained organization and accurate data entry Customer Service Representative - CAA (promoted) August 2015 to May 2016

● Worked within a call center handling inbound calls ranging from 75-100 daily

● Assist customers by troubleshooting issues to ensure the caller is satisfied Safety Services Company June 2011 to November 2014 Accounts Receivables Administrator June 2012 to November 2014

● Responsible for handling 50-75 business to business collection calls a day

● Utilized three monitors simultaneously while negotiating with businesses to collect past due accounts

● Worked with all aspects of bilingual collections, customer service, and invoicing

● Handled all accounts receivable, invoicing, coding, matching, and maintain company policies and OSHA compliances

● Used automated phone systems for both inbound and outbound calls Bilingual Collector (promoted) June 2011 to June 2012

● Worked within a fast-paced call center handling well over 100 calls a day

● Handled well over the company goal of daily calls exceeding 130 quality calls Iqor October 2009 to June 2011 Bilingual Collections

● Worked within a call center handling business to business and consumer collections for T-Mobile, Direct T.V., and Ebay

● Assisted with Progressive Financial Service collections from 2007-2009

● Handled all aspects of bilingual collections and customer service calls for Target

● Handled automated phone systems for in and outbound calls averaging over 75 calls a day, along with utilizing three monitors to aid in expediting calls EDUCATIO

N

High School Diploma (4.0 GPA & Honor

Roll) University High School, Roswell NM

● Optimist Club Participant

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