Executive Assistant

Jazelle Ann Capuli

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 6 years of employee experience providing quality administrative support to clients. Skills

Excellent

English Communication

Excellent

Advanced MS Office Suite

Excellent

Customer relations and communications

Excellent

Resourcefulness and Creativity

Excellent

Business writing

Excellent

Critical Thinking

Excellent

File Organization

Work History

Mar 2019 -

Current

Information Technology Consultant

Contractual, Mabalacat, Pampanga

Designed, developed and implemented Software solutions used by 100% staff. Troubleshot network and software issues to achieve software reliability by 30%. Planned and developed interfaces, databases and websites using Google sheets and Appsheet, Firebase and Google APIs, Name.com, Wordpress.com and Flamelink CMS that simplified overall management and offered Software Developer

Address Urdaneta, Pangasinan, 2428

Phone 910-***-****

E-mail ********************@*****.***

WWW https://bit.ly/3batLsr

LinkedIn https://www.linkedin.com/in/jazz-

tech-services

ease-of-use that increased productivity by 50%.

Designed images, videos and other graphic materials involved in marketing strategies using Photoshop, Vectr.com and Adobe Premiere Pro which effectively persuaded more clients to do business. Oct 2019 -

Mar 2021

Call Center Representative

TaskUs Inc., Clark, Pampanga

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.Assisted 1000 customers in monthly average by answering questions, responding to inquiries and handling telephone requests.

Processed over 300 debit and credit card and electronic check payments per month using site's automated system.

Educated customers about product terminology, features and benefits to improve customer satisfaction.

Resolved complaints efficiently to satisfy customers and encourage future transactions.

Answered phone with friendly greeting to create positive inbound calling experience for customers.

Offered technical support for online purchases and helped customer navigate website to facilitate buying process.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Consistently maintained 90% customer service satisfaction ratings through quality control.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Feb 2019 -

Jan 2020

Information Technology Specialist

BIPS Business Support Services, Mabalacat, Pampanga Built reliable firewalls to defend from hackers, sniffers, malware and viruses which secured vital information and system backups through databases by 100%.

Built systems using Google Sheets, Google Sites, Google Forms and Google Cloud Platform tools that helped increase company's productivity by 80%. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release which resulted to 200% increase of productivity

Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth to 50%. Drafted and distributed training manuals for devices used by 100% employees in IT Department.

Coached and trained end-users on functions, features and basic troubleshooting of software such as Google Sheets, Google Calendar, Dialer360 and AppSheet.

May 2018 -

Jan 2019

Software Developer

BIPS Cosmetic, Angeles City, Pampanga

Developed mobile apps, design its databases, created websites along with all its contents and designing market banners, posters and logo that drove clients' interest to do business.

Unit-tested code for robustness, including usability, and general reliability to run in more devices possible and gained 100% trusts from clients. Delivered weekly progress report to executive staff and informed applicable parties of upcoming milestones.

Successfully integrated push notifications into apps using Firebase, bolstering user engagement to 20%.

Developed 3 Android apps using Android Studio from inception to deployment, supervising all phases.

Employed third-party APIs to facilitate seamless access to external, in-app cloud data.

Aug 2016 -

May 2017

Professional Teacher

Bataan National High School, Pilar, Bataan

Facilitated and supervised students in Senior High with subjects such as Advanced Mathematics and Computer Information Technology. Nov 2015 -

Mar 2016

Data Entry Specialist

Software Ventures International, Balanga, Bataan, Bataan Compiled data and reviewed information for accuracy prior to input. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Completed data entry tasks with accuracy and efficiency. Obtained scanned records and uploaded into database. Corrected any data entry error to prevent later issues such as duplication or data degradation.

Located and corrected data entry errors and reported to management. Education

Jun 2016 -

Mar 2017

Certificate in Teaching Program: Professional Teaching BPSU Balanga Campus - Don Manuel Banzon Street, Balanga, Bataan Gained a professional teaching license to facilitate learning, learned effective teaching strategies, and educational technology

Majored in Computer Information Technology

Minored in Mathematics

Jun 2011 - BACHELOR OF SCIENCE: Computer Science

Mar 2016 BPSU Main Campus - Tenejero, Balanga, Bataan Gained a Bachelor degree in Computer Science majored in Software Development.

Dissertation: Automotive Services Portal using Android Technology Certifications

Licensed Professional Teacher for Senior High School major in Mathematics and Computer Technology- 2017 to Present

Character References

Name: Pamela Armada-Juco

Position: Taskus Inc. Supervisor

Contact #: 093********

Name: Gerson Plosconos

Position: KishurCalls CEO (Former BipsCalls)

Contact #: 092********

Name: Armando Capili

Position: Assistant Schools Division Superintendent (Former BNHS OIC) Contact #: 090********

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