Resume

Sign in

Service Representative Pharmacy

Location:
Dublin, OH
Posted:
March 24, 2021

Contact this candidate

Resume:

PATRICIA

KEENAN

**** ******** ***** / ******, ** 43016

***/***-****

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in pharmacy. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with co-workers, supervisors, managers, clients, etc. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

SKILLS

●Call Center Experience

●Inbound/Outbound Call Experience

●Microsoft/Outlook Expertise

●Analytical Skills

●Conflict Mediation Aptitude

●Problem-Solving Abilities

●Active Listening Skills

●Adaptive Team Player

●Respectful & Courteous Demeanor

EXPERIENCE

PHARMACY SPECIALIST II

Corvel Pharmacy Solutions - Dublin, OH - (11/2013 to 04/2020)

●Identified prescription bills that were non-compliant with the pharmacy benefit network.

●Communicated with claims adjusters on claimant status and eligibility.

●Utilized proprietary systems and softward to add and change claimant data.

●Communicated with pharmacies to update processing information to ensure correct future billing.

●Obtained prior authorizations from claims adjusters to approve non-formulary prescriptions.

●Contacted adjusters for permission to extend eligibility of claimants' cases.

●Assisted with additional department projects as needed and served as back-up when call volume was heavy.

CUSTOMER SERVICE REPRESENTATIVE

Medco Pharmacy Solutions/Express Scripts - Dublin, OH - (08/2007 to 07/2013)

●Responsible for both inbound and outbound calls to schedule specialty medications for patients including completing assessments and setting up overnight delivery.

●Assisted Memphis Accredo supervisors with resolving no-go shipments.

●Communicated closely with key personnel such as pharmacists, coverage review specialists and the billing department to ensure that patients received their critical medications in a timely manner.

●Assisted pharmacists with several drug recall assignments.

●Supported supervisors as a SME (Subject Matter Expert) in many training classes as well as online.

EDUCATION AND TRAINING

University of Kentucky - Lexington, KY and Franklin University - Columbus, OH

Completed various business, accounting, social work and psychology courses.

Total Credit Hours (42)

Graduated from Hilliard High School, Hilliard, OH with Diploma (Member of National Honor

Society)

CERTIFICATIONS

National Certified Pharmacy Technician.



Contact this candidate