DOREENA FONTANEZ

*** ******* **. **** * Euclid, Ohio 44123

216-***-****

adk5ji@r.postjobfree.com

Education:

Ohio Business College

June 2001

Associates Degree of Applied Business/Microcomputer Applications

November 2020

State Tested Nurse Assistant

Skills:

●Education Software- Aristotle, Zoom, Infinite Campus, Schoology

●Court Master

●Encompass Mortgage Database/Software

●POC (Point of Care) Software

●Pitney Bowe Suite

●Windows Application (Excel, Word etc)

●MAC Application

●Photoshop

●Internet

●Desktop Publishing

●Filing (alpha and numeric)

●Type 50 wpm

●Office machines: Copier, Printer, Facsimile, and Scanner

●Excellent customer service skills.

Experience:

Wickliffe Country Place

State Tested Nurse Assistant

November 2020-Present

●Provide high quality daily nursing care in accordance with each resident’s care plan and in accordance with facility policies procedures

●Assist residents in completing all activities of daily living including ambulating, transferring, bathing, dressing, eating and toileting

●Maintain accurate and timely electronic documentation of each resident’s activities of daily living and personal care needs

●Participate in scheduled trainings, in-services and programs to maintain certification and enhance the quality of care provided to all residents

●Work directly with physicians, nurses and other healthcare professionals to provide the highest quality care to all residents

●Provide timely communication to team members to aid in the care and treatment of residents and the development of person-centered care plans

●Possess a strong understanding of long-term care federal and state regulations

●Other duties as required

Euclid City School District

Education Assistant - ED and MH

February 2016 – Present (Substitute)

●Ensure safety of students.

●Work with students both individually and in small groups, Collaborate with classroom teachers about individual student needs and requirements which may include IEP goals.

● Assist students with classwork and make-up work.

●Assist with recess supervision, restroom breaks, emergency drills, assemblies, field trips, etc.

●Promote good social relationships between children.

●Maintain respect at all times for confidential information, e.g., student records, free/reduced lunch forms, student test scores.

●Interact in a positive manner with staff, students and parents.

●Promote good public relations by personal appearance, attitude and conversation. Attend meetings and in-services as required.

●Provide assistance to classroom teachers.

●Provides escort and mobility assistance to students when necessary.

●Provides for toileting and feeding of students as necessary.

●Serves as the chief source of information and help to the substitute teacher assigned in the absence of the regular teacher.

●Maintain and improve professional competence by attending professional growth seminars, workshops, etc.

Alliance Solutions Group- Temp Agency

Union Home Mortgage

Verification of Employment Specialist (VOE)

4/6//2020-August 2020

●Responsible for contacting a borrower’s current and previous employers to facilitate verification of current and past employment history.

●Reviews loan application for employment information

●Contact the HR department of the borrower's employer to verify employment. This includes both written and verbal VOEs.

●Research employer information to confirm authenticity and verify contact information.

●Monitors shared mailbox to ensure requests are completed and responded to timely.

●Uphold strict level of confidentiality.

●Effective written and verbal communication skills

●Demonstrates a commitment to quality customer service

●Strong attention to detail

●Well organized with the ability to multitask

●Demonstrates strong time management skills with the ability to meet deadlines

●Works well with others

●Intermediate PC skills (MS Office products)

●Enters all results into ENCOMPASS Mortgage Software

City of Euclid

Deputy Clerk of Court - Small Claims/Civil

May 2017 - September 2019

●Receives and processes all documents for new and pending cases involving civil, small claims.

● Prepares journal entries of judgments, assignments, dockets, numbering, indexing, jacketing, etc.

●Issues Magistrate's Decision, subpoenas, certification of judgment, releases and hearing notices.

●Prepares and computes court costs bills; collects fees,, filing fees, etc.; records and issues all receipts.

●Scans files into the computer (e.g., new cases, pleadings, etc.) to enable judges to review cases on the computer instead of physically pulling files.

●Performs other clerical functions; files paperwork after scanning; ensures accuracy of work.

●Assists the general public with inquiries (e.g., copies records, issues documents, etc.).

●Responds to routine and sensitive inquiries and complaints from officials, attorneys, general public, etc.

●Processes applications; notarizes, certifies and witnesses documents.

●Types billings, juror lists, notifications, etc.; inputs data through Court Master as required.

●Schedules and reschedules court cases.

●Maintains judges and magistrates book.

●Issues employee certificates; processes checks.

●Processes mail, answers telephone, responds to routine and sensitive inquiries and complaints from officials, attorneys, general public, etc.; performs other clerical functions (e.g., copies records, issues documents, files, etc.).

●Performs miscellaneous duties; attends training sessions, seminars, and meetings, as

●required;

●Enters all pertinent information into COURTMASTER Municipal Court Database/Software.

Marc Glassman

Pharmacy Technician

May 2011 – August 2013

●Provided excellent customer service, telephone and organization skills.

●Received and verified prescriptions.

●Prepared medication for customers through accurate tabulation and PC labeling.

●Price and billing of all prescriptions utilizing prior authorization for medical insurance approval.

●Completed accurate customer demographics.

●Completed accurate inventory and stocking projects per pharmacy policies and procedures.

●Accurately completed POS, cash handling.

●Attended all in-service and training as required.

All Medical Personnel

Medical Specimen Processor, Ameritox Labs

February 2009 – June 2011

●Provided excellent customer service, telephone and organization skills.

●Proactively prepared requisition forms prior to patients’ arrival.

●Collected patient’s demographics in a timely manner.

●Processed patient’s collection and forwarded it to correct individuals.

●Obtained, documented accurate ICD-9 (diagnosis code) per billing procedures. Generated monthly RX report for continued monitoring of patients specimens. Maintained office equipment, filed, retrieved medical records per office policy. Maintained patient confidentiality.

St. Vincent de Paul School

School Secretary

July 2007 – September 2008

●Provided excellent first point of contact for students, parents and the public.

●Provided clerical assistance to the administration, teachers and parents as assigned.

●Interact appropriately with the public, employees via phone and face to face communication.

●Assisted with producing, and displaying needed materials and supplies.

●Assisted with setup of a physical environment for meetings, conferences and workshops.

●Created a monthly calendar and informational materials for events.

●Answered a multi-line phone and directed callers to the appropriate department. Recorded attendance per state and local guidelines.

●Attended in-services and external training as required.

References upon request

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