Manager English Teacher

Renata Napoleao

Cell: 1-720-***-**** email: ********@*******.***

Highlights of Qualifications

* ***** ************** **********

Competent on Windows XP: Word, Outlook, Internet and Macintosh

Typing 45 wpm

Certified in TOEFL IBT with honors standing

Good judgment and problem solving skills

Excellent interpersonal skills

Dependable and follow procedures

Multi-task and remain calm under pressure

Fluent in English and Portuguese

Quick learner and able to master procedures and computer programs

English Teacher 2004

Escola Espaco Ativo, Brazil

Taught English to children in kindergarten class.

Prepared the lessons.

English/Math/Portuguese Tutor 2001-2003

Self Employed, Brazil

Tutored elementary and high school students.

Manager 2001

Web House Cyber Café, Brazil

Managed all café operations, including set up and troubleshooting of internet connections.

Handled cash, credit and debit transactions.

Prepared cold and hot food/beverages.

Manager 2000

Plastico Shop, Brazil

Responsible for daily auditing of business.

Provided quality customer service and upselling of products to customers.

Organized details of incoming and outgoing product shipments.

Secretary 2000

Number One English School, Brazil

Answered incoming phone and walk-in inquiries from students and parents.

Input and updated information pertaining to student records in in-house database.

Managed school’s bank account and handled all financial transactions.

Manager 1999

Construtora Brasil Victoria, Brazil

Responsible for selling commercial apartments to potential buyers.

Performed monthly audit on sales.

Managed all employee payroll transactions.

Handled all equipment and supply purchasing.

Secretary 1998-1999

Teleceara Celular, Brazil

Answered incoming walk-in and phone inquiries on busy switchboard.

Handled front desk procedures at reception and typed correspondence for management.

Handled customer complaints and assisted to problem solve to maintain good business relations.

Secretary 1997

Academia Da Criatividade, Brazil

Handled all administrative tasks.

Managed and administered employee payroll using computerized database.

Greeted children and their parents to school.

Responsible for purchasing supplies and orders for school.

Input, updated, and organized student information into database.

EDUCATION:

HR Management Certificate, BCIT 2013

BA (Philosophy), Ceara State University, Brazil 2003

Psychology Courses, PUC Minas, Brazil 2000

Business Courses, University of Fortaleza, Brazil 1998-1999

References Available Upon Request

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