Page * of *

Brianni Thomas

Email: adk5af@r.postjobfree.com

Linked In: www.linkedin.com/in/brianni-thomas-780470181 Phone: 703-***-****

Experience

Dominion Electric Supply Co. June 2019- Current

Switchgear Specialist

§ Consultation for electrical contractors

§ Process daily quotes to customers on electrical switchgear

§ Review documentation such as blueprints for electrical layouts, specifications, addendums, and more.

§ Coordinator for weekly meetings for the Switch Gear department

§ Have worked on a variety of locations with very detailed specifications on gear for government buildings, hospitals, data centers, schools, and more.

§ Have done multiple trainings and received certifications for switchboards, IDPE, and on SPJ’s for Schneider Electric (Square D).

§ Skilled in SE Advantage programming with consistent use of Adobe Pro, Microsoft office, and Java Script.

PNC Bank December 2018- June 2019

Teller

§ Recognized recently in my work for most referrals for the Greater Washington Area as a teller

§ Review/briefly consult accounts for customers and or provide helpful information and guidance while having a banker to assist and close.

§ Provided consistent high standards in customer service, as well as received almost if not perfect scores on all surveys.

§ Gone above and beyond expectations when it comes to customer care, referrals for the branch, and more.

§ Handle all clerking duties; bond redemptions, cashier’s checks, ordering checks, receiving and exchanging money, while maintaining cashbox at certain capacity. Verizon Cellular Sales July, 2017-October, 2018

Sales representative

§ Sold the most accessories in the Virginia region within just starting the job

§ Reviewed invoices and business accounting documents for recent transactions correctness, audit purposes

Page 2 of 3

§ Provided consistent high standards in customer service, often refer by current customers to new clientele

§ Consulted, audited, and provided correction to customer account plans, purchases, and contracts

§ Created accounts, took bill payments, performed Credit Checks, etc. Profile and Objective

I am punctual, serious, and a focus minded, multitasking individual who does exceedingly well under pressure. I am experienced in handling difficult customer service situations, being able to find solutions to make sure the customer is happy while maintaining a professional and positive business atmosphere. I have exceptional interpersonal skills and a very quick learner. I am excessively energized and dedicated to engaging with customers only with a positive attitude. I excel at time management and I am very flexible with scheduling to meet team goals. Education

§ Patriot High School 2012 - 2016

§ Northern Virginia Community: Associates Degree in Criminal Justice 2016 - 2020

§ George Mason University: Bachelor of Sciences in Criminology and Minor in Forensic Psychology 2020-Current

Skills

§ Experienced in retail and customer service: 3 years

§ Experienced Volunteer in Childcare and business sales 5 years

§ Microsoft Office: Word, PowerPoint, Excel, Outlook 8 years

§ Adobe Acrobat Professional, Adobe Acrobat 8 years

§ Business Machines and Retail 5 years

Volunteer Work

Church Kids desk receptionist (Volunteer) 2012 - 2015

§ Volunteered every Sunday to help out many new comers

§ Took inventory with snacks and boxes delivered for children’s classrooms Swim Team Concessions (Volunteer) 2010 - 2014

§ Volunteered for assistant manager (my mother) at concessions

§ Helped to buy and deliver food products to pool for swim meets AWANAS assistant leader (volunteer for church organization) 2010 - 2015

§ Helped with lessons, lesson plans, and delivery to groups of children

§ Collected papers and prepared activities for children

§ Monitored, cared for, and supervised child activities Local Babysitter 2010 - 2015

Page 3 of 3

§ Work great with kids and was responsive to every need

§ Always completed tasks that parents had given me while under pressure by many children at a time

Awards and Acknowledgements

§ National Honor Student Society

§ Selected as National Junior Leadership Award

§ Recognized for sales ratings on accessories in the north central market of VA for Verizon

Contact this candidate