Service Representative Customer
Resume:
Lisa M Thomas
Vandalia, Ohio 45377
937-***-**** (Cell)
*****.******@******.***
OBJECTIVE: Seeking full-time position where my skills can be utilized to enhance com- pany goals.
SUMMARY OF SKILLS
Computer literate and knowledge of all office equipment Effective communicator and customer service skills Self-motivator and team player
PROFESSIONAL EXPERIENCE
Midwest Dermatology, Laser, and Vein Clinic June 2020-Present Check in patients
Check out patients
Collect co-pays
Collect billing payments
Make referral calls
Call patients with biopsy results
Answer multi-line phone
Pull charts
Prepare charts for the day
Send record requests
Make confirmation calls
Dayton Children’s March 2018-October 2019
Distribute payments
Update insurance information
Research billing errors
Contact insurance companies
Correct registration errors
Kettering Physician’s Network February 2016-March 2018 Patient billing
Patient scheduling
Posting patient payments
Preparing office deposits
Set up new patient records
Collect patient copays/payment at time of service
Answer multiple phone line
Send messages/prescription refill requests to our physicians Ankle and Foot Center of Kettering June 2015-December 2015 Patient billing
Patient scheduling
Contact insurance companies
Filing
Sending/receiving mail
Posting patient payments
Preparing office deposits
Patient reminder calls
Review patient records
Set up new patient records
Collect patient copays/payment at time of service
Express Employment Professionals (Temporary) March 2015-June 2015 Process payroll
Review Applicant online applications and resumes
Schedule Applicants in for interviews
Prepare all paper work for the interview, review the paperwork, complete applicant background check, drug screen, and then input all the applicant into our profile system. State of Ohio, Unemployment Division-Dayton, Ohio Feb. 2014-May 2014
(Temporary)
Customer Service Representative
Review and note unemployment claims of documentation received into FileNet (faxing system)
Take customer incoming calls, file new claims, file weekly claims, and send forms if needed
Make calls to both the employer and customer in regards to the customers claim Standard Register-Dayton, Ohio Nov 2008-Nov. 2011
Order Specialist/Customer Service Representative
Enter orders into three different systems
Update status into reporting system
Communicate with Sales reps, vendors and plants
MILITARY EXPERIENCE
United States Navy Feb 1993-Nov 1996
EDUCATION
Devry University Feb 2012-Dec 2014
Associate’s Degree in Health Information Technology GPA 3.5
Coding II: ICD-10, Legal and Regulation Issues-Health Information, Coding I: ICD-110, and Psychology
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