Manager Customer Service

DAISY MABINI SANTOS

Address: The Redwoods, Pasong Putik Proper, 1118, Quezon city, Philippines

Mobile No: +63945.435.4205 Email: *************@*****.*** WAITRESS

QUALIFICATIONS PROFILE

Hardworking and dedicated professional, with hands-on experience in providing excellent customer service in the hospitality and food and business operations. Recognized for solid work ethic in effectively handling multiple priorities to successfully attain desired goals and objectives. Adept at providing efficient solutions to customer concerns and operational issues. Articulate communicator with bilingual fluency in English and Tagalog. Technically proficient with Microsoft Office Suite (Word, PowerPoint, and Excel). CORE COMPETENCIES

Strategi

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Time Man

nagement

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tion ~ I

Interper

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EDUCATION

Certificate in Hotel Operation, Aug 2019

Extracurricular: Intensive English Program, Mar 2018 INTI INTERNATIONAL UNIVERSITY AND COLLEGES, SUBANG, MALAYSIA PROFESSIONAL EXPERIENCE

INTERCONTINENTAL CLUB LOUNGE, KUALA LUMPUR, MALAYSIA Butler (Internship) Apr 2019–Aug 2019

Provided exceptional service to all valued and VIP guests in the hotel by offering a personalized service based on guest preference

Warmly greeted guests by assisting them with their needs including responding to all the inquiries of guests and recommended good tourist spots

Took charge of checking table settings and ensuring availability of all food stocks in the pantry

Rendered help on overseeing the club operation

Demonstrated exceptional knowledge regarding the hotel’s product, operation, and amenities at all times

Exhibited outstanding barista and bartender skills

Earned recognition from a guest on Trip Advisor, thus receiving a compliment letter from the hotel manager EL MONDO PUB AND RESTAURANT, SINGAPORE, SINGAPORE

Bar Waitress Jul 2017–Dec 2017

ORIGAMI PUB AND RESTAURANT, SINGAPORE, SINGAPORE

Bar Waitress Jan 2011–June 2011

CLASSMATE PUB AND RESTAURANT, SINGAPORE, SINGAPORE Bar Waitress Feb 2010–July 2010

Monitored and maintained the cleanliness of the bar and equipment prior operations

Made drinks as requested and delivered them to guests accordingly

Ensured proper placement of all tables and chairs

Assisted with the increase of company sales by upselling products and ensuring repeat customers

Helped with the shop’s closing and maintenance

PRINCE FISH POND, WESTERN SAMAR, PHILIPPINES

Owner Operator Feb 2012– Nov 2016

Oversaw the whole process from contacting the fish and feeds supplier as well as pond technician

Arranged the distribution to fish markets when harvesting

Managed costing and budgeting for the operation

PERSONAL INFORMATION

Date of Birth: December 27, 1989

Gender: Female

Civil Status: Single

Citizenship: Filipino

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