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DevOps, Engineer, Support

Location:
Lagos, Nigeria
Posted:
March 25, 2021

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Resume:

MOGAJI, Kolawole Suleman

Residential Address: **, Ajuwon road, Iju-Ishaga, Agege Lagos.

Mobile: +234**********

Sex: Male

Email:

EDUCATION HISTORY

adk50q@r.postjobfree.com

August 2016

Babcock University, Ilisan-Remo. NIGERIA

Bachelor of Science in Computer Science (Information System) July 2005

WORK EXPERIENCE

Bellina College, Lagos. NIGERIA

High School Certificate equivalent (WAEC)

Oct 2020 – Till date McAnderson Institute of Technology (Azure Tech Support Trainer (Remote))

• Train beneficiaries from Africa Development bank on Azure products and Tech support on technologies not limited to;

• Azure Kubernetes Service and Azure container registry (Docker)

• Azure Active Directory, Key vaults, AD Connect, AppService, Azure Networking, Identity Governance Oct 2018 – Dec 2018 Tek Experts (Microsoft D365 CRM Technical Support Engineer) Dec 2018 – Till Date Tek Experts (Microsoft Azure Technical Support Engineer/ Technical Trainer) Responsibilities:

• Delivering Azure Identity Service and support to our global customers with high customer satisfaction.

• Strong understanding and background of working with a complex Active Directory infrastructure and the requirement of strictly following standards, procedures, and processes

• Knowledge of DNS, Kerberos and Windows Authentication, to include authentication with other technologies for Single Sign-On

• Proven experience and support in AD management including architecting Group policy, ADFS, integration of multiple AD domains, AD-integrated DNS, AD operational level upgrades, AD migrations, AD object automation with scripting

• Support customers by Identifying failure points in the automated provisioning process in their environments

• Experience in supporting customers in migrating on-premises objects to the cloud using AD Connect

• Troubleshoot and identify performance, connectivity and other issues for the applications hosted customers’ environment

• Implement support solutions using Azure IaaS features like SSPR, GBL, Access Review, Azure SQL Server, Domain services, LDAPS, Azure DevOps, Azure Monitor, IT Governance, Azure Kubernetes Services, etc.

• Develop PowerShell scripts and ARM templates to automate the provisioning and deployment process

• Implement a reverse Repro and use the same solution approach in resolving customers’ issues.

• Other workflow vertical includes Azure AD B2B, Azure AD B2C, Privilege Identity Management, Azure AD RBAC Custom roles, Azure Key Vault, AD Connect, Directory Sync, Virtual Machines, Azure App Service Mar 2017 – Aug 2018 WHOGOHOST Limited (Technical Support/Unit Lead) Responsibilities:

• Provide technical support for level one escalation issues via help desk

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Troubleshoot a variety of technical and non-technical issues customers are having with their domains, webhosting/Cloud Hosting plans and other services

• Review website, checking for irregularities and recommend possible updates, troubleshoot quotes, invoices and payments for products in order to facilitate the activation/renewal of products and/or services

• Good Working Knowledge of the Web Host Manager (WHM)/cPanel and the WHMCS ticketing System.

• Provide technical support for level one escalation issues, attention to details

• Train New Intakes on work ethics, Job functions

• Resolve Website issues (WORDPRESS, JOOMLA etc.) with different error codes (HTTP 500, 404 etc.)

• Resolve Database connectivity issues on Websites, Web Mail connectivity issues, Microsoft Outlook Webmail configuration

• Good knowledge of the Cloud hosting (Computing) Linux based systems and resolving cloud host issues • Respond to requests/DMCA complaints from IBM SoftLayer Mar 2014 – Sept 2015 BRANDREGIMEN SFS LIMITED (Systems Administrator) Responsibilities:

• Monitoring and maintenance of the internet services and official Mail Domain (cPanel), Office 365 (Onboarding and Migration)

• Create Active Directory Users and required access policies on Windows Server

• Expertise hands in troubleshooting of Computer hardware related problems such like UPS, SMPS, Printer and Drivers. Attention to technical responsibilities as directed or delegated by the company

• Configuring, Managing and Maintaining Networking Equipment’s. Network processing centralized and distributive network connection

• Regular Backup of office data

• Periodic Preventive Maintenance of systems/monitors/printers. Nov 2013 – Oct 2014 Spring land International School (Teacher) Responsibilities:

• Taught mathematics, chemistry and further mathematics to High School Students

• Prepared lesson plans which I used during the teaching program Apr 2012 – Sept 2012 Ministry of Economic Planning and Budgeting (Network Analyst) Secretariat Alausa, Lagos. Nigeria

PROFESSIONAL CERTIFICATION/TRAINING

• Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Trainer (MCT), Microsoft Teams Administrator Associate (MCID: 7864033)

• Security: CyberArk Certified Trustee, Fortinet Network Security Expert (NSE 1,2 & 3)

• Google Certified Digital Marketer

• New Horizons: CCNA(RS), Oracle SQL, CompTIA A+, VB.NET, LINUX, Windows Server 2012 Administration, International Support Certification

• Linux Academy: AWS Concepts, Kubernetes Essentials, Cloud Security Fundamentals, Linux Operating Systems

• Cisco Network Academy: Cybersecurity Essentials, Intro to Cybersecurity

• IBM Cloud: Apply End to End Security, Introduction to Reactive Systems

• UiPath Robotic Process Automation Developer,

• SIEM: Azure Sentinel, CyberArk, Zabbix

SKILLS

Computer Skills:

• Programming Languages Basic (JAVA, PYTHON), Web Technology- Basic PHP, HTML and CSS, Python Basic

• Well understanding of Bridging and switching concepts and LAN technologies IP addressing and subnetting, WAN technologies, DNS, Docker, Kubernetes

• Virtualization software (VMware, Hyper-V and virtual box)

• Cloud computing/services (IaaS, PaaS, SaaS), Office 365, Dynamics 365(CRM)

• Operating Systems –Windows XP, Window Vista, Windows 7, Windows 8.1 and Windows 10, Server 2008R2 & 2012, Linux Administration (Linux, Kali, CentOS), Mac OS

• Basic database knowledge of SQL, MySQL, Access, MS SQL Language Skills:

• Yoruba - (Native Tongue) English - (Native)

PERSONAL COMPETENCIES

• Ability to work in a fast-paced environment to set deadlines.

• Analytical thinking, planning, strong verbal and personal communication skills.

• Accuracy and Attention to details.

• Excellent oral and written correspondence with an exceptional attention to detail.

• Enthusiastic self-starter who contributes well to the team.

• Organizational skills and customer service orientation REFEREE

AVAILABLE UPON REQUEST



Contact this candidate