Operations Manager
Resume:
Ranlo NC *****
***************@***.***
SHAWN MASON
OBJECTIVE
Looking forBe a part of a motivated, goal setting, fast paced hands on distribution or production Supervisor positionpaced environment that allows me to utilizewill challenge my past knowledge of process improvement, customer service, and team building utilize my skills.
SKILLS & ABILITIES
Highly accomplished supervisor with nearly 20 years or experience leading fulfillment/ customer service based operations, warehousing, and production scheduling. Organizer and planner with demonstrated ability to implement effective processes and quality improvement initiatives. Supervisor Fully versed at training, coaching and counseling to improve performance. Knowledge of operational health, and workplace safety.I am a highly self-motivated person. I have managed large departments from 84 people to small skilled teams of 7 to 10. I am a firm believer in great communication and working well with team members to accomplish set goals.
EXPERIENCE
AUTOPLUS PEPBOYS
700 W. 28th St. Charlotte, NC
May 14, 2018 to present
I am currently the operations manager at Autoplus/Pepboys. I manage the day to day operations for all departments and hold accountability for all metrics.
AUTOPLUS PEPBOYS
700 W. 28th St. Charlotte, NC
May 2, 2016 to present
Inbound/Outbound Supervisor
I am currently the Inbound/Outbound Supervisor at AutoPlus PepBoys. I currently have 17 people reporting to me. Since I started, we have raised productivity by over 20% by using good work practices, implementing 5s and lean practices, and holding people accountable to the daily standards.
JENNIFER BRIGHAM STATE FARM
3302 S. New Hope Rd Suite B
Gastonia NC 28056
May 2015 to April 30, 2016
Sales Agent
I am currently in a sales position at State Farm. I have a P & C license as well as a Life and Health license in NC, SC, and Tenn. I sell auto, fire, hospital, disability, and life insurance, as well as submitting bank (auto) loans and home mortgage loans. I help people with claims and take payments. I also make cold calls for new business as well as maintaining current book of business. I have also completed the auto-bank boot camp.
Liberty National Life
301 S. McDowell St
Charlotte NC
August 2014 to May 2015
Training Supervisor
I was a supervising agent for Liberty National Life insurance company. My responsibilities included hiring new employees, training new employees, servicing existing business as well as acquiring new business. I was out in the field by myself ( when I wasn’t training new employees) talking to business owners and giving presentations. I would then enroll their employees in supplemental benefit packages.
RSI Home Products
Lincolnton NC
Nov 2011 to July 2014
First Shift Supervisor
I was employed at RSI Home Products when I moved here from Illinois. Managed 27 employee’s’I was a first shift supervisor of the milling operations. I managed 27 employees. My responsibilities included hittingwere to manage daily production targets and maintaining a clean and safe work environment. I held daily communication meetings to update associates on current shift conditions. Kept a close eye on man power requirements through the shift and moved labor as needed to hit targets. Was able to makeschedules, continuous improvements, process improvementflow changes that increased productivity 20% over 2 years and had a labor savings of 60K annually. Also decreased defects by 10% by implementing a training plan and SOP documents, implementation of engineering changes, discipline, time and attendance, efficiency improvements, and quality assurance.
Wahl Clipper Corporation
2900 N. Locust St.
Sterling Il. 61081
July 1994 to March 2011
Manufacturing Supervisor (1999-2011)
Supervising 84
My responsibilities included supervising 20 employees between two shifts. Through lean Processing I was ableI was at one time in charge of 84 employees before breaking it down to move these 84 associates into smallerLEAN manufacturing work cells. This allowed for better supervision with the addition ofAs a cell lead and reduction in required supervisors. This change increased productivity 15% while decreasing labor cost 23%.supervisor I had responsibly of posting cell performance and cell labor schedules. Was also was responsible for training, coaching, and disciplining associates for safety infractions and low performance. Had responsibility formonitoring time and attendance of my employees, along with administering disciplinary actions when necessary. My responsibilities included production schedules, maintenance and troubleshooting million dollar equipment, monitoring efficiencies, evaluating and approving new processes, Drove Quality improvement’s through associate accountability and having pride in theirquality assurance and design of new LEAN manufacturing work. Lead cells, I also headed up a project team in charge of distribution and production Layout changesthat was in charge of redesigning the plant layout. We created a new plant layout over a 2 year period. I was also in charge of a team that redesigned the warehouse to drive proficiencies. This had proven results in reducing maximize product flow. I lowered the head count of the trimmer blade department labor by 50% and increasing productivity 30% also in the distribution center and loading dock areas were able to reduce load time 20% and decreased Pick travel time by 10%.raised the production by 30% by redesigning the processes and justifying new equipment purchases. During this time I supervised several different departments of the plant as we rotated every so often to give a new outlook and fresh ideas to departments. I also had an opportunity to manageI managed daily warehouse activities as well as the plastic injection molding department before moving to NC..
Production Punch Press Operator (1994-1999)
Responsibilities included set up, operate, maintain and troubleshoot three punch presses at one time.
EDUCATION
Graduated Rock Falls High School
Rock Falls, Il 61071
Sauk Valley Community College:
Dealing with Difficult People
Time Management
Career Management Academy 2000
Management and Leadership Skills
Principles of Supervision
Team Building and Problem Solving
Effective Communication
Quality Control Management Requirements ANSI/ISO/ASQ
Employers’ Association of Illinois:
Role of today’s supervisor, Leadership self-analysis
Situational Leadership Using the right approach problem solving & decision making.
Communication and the supervisor, sexual harassment & other compliance issues
The supervisor’s roll in Motivation, Preventive and corrective Discipline
Goal setting and coaching performance management and goal setting
Conflict resolution, Time Management and Delegation
Orienting and Training Employees, Change Management/ Bringing it all together.
Internal Auditing-ISO 9001-2000
How to Handle with Tact and Skill
Dealing Effectively with Unacceptable Employee Behavior
Creativity Day Camp
Managing Multiple Projects, Objectives and Deadlines
Lean Manufacturing Essentials
Assertiveness Skills for Managers and Supervisors
Internal Auditing-ISO 9001-2000 How to Handle with Tact and Skill
Creativity Day Camp Managing Multiple Projects, Objectives and Deadlines Lean Manufacturing Essentials
COMMUNICATIONREFERENCES
Available Upon Request.I believe strongly in great communication. Teams work better and more efficiently when there is good communication. I gave daily meetings to ensure all employees knew where we were on our goals and what we needed to achieve them.
LEADERSHIP
I have been in a leadership role for most of my adult life. I enjoy working with teams and getting the best out of the people that I work with.
REFERENCES
Doug Crump
210 Lenoir Rd
Morganton, NC 28655
Geoffrey Goebel
4380 Stone Mountain Dr
Ranlo, NC 28054
Ryan Conversi
2405-N Shuda Ave
Gastonia, NC 28054
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