Felicia Payne Justice

Pilgrims Knob, VA *****

adk4lr@r.postjobfree.com

276-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

AT&T - Rose dale, Va

October 2020 to Present

I provide customer service to billing problems, selling products and troubleshooting. Customer Service Representative

OnProcess Technology - Remote

June 2020 to Present

I work on behalf of AT&T and Sprint on getting equipment and devices returned. Customer Service Representative

Sykes Enterprises, Incorporated - Vansant, VA

April 2018 to July 2019

I work with Frontier, I handle with Customer Service, billing, and small trouble shooting. I also worked with the new hires training them to make sure they understand the materials they are given to performance there jobs correctly, then I went to floor support as in helping the agents that is on the floor doing phone calls and need support with upgrading products or helping figure out the issue with the calls or taking supervisor calls. I do very well with multiple computer systems, call flow, and I talk wonderful to customers on the phone about resolving customers issues, and understanding there needs and frustrating! Cashier

McDoanlds - Vansant, VA

May 2017 to July 2017

I worked with the public. I am a great people person! I can provide great customer service! Customer Service Representative

Sykes Enterprises, Incorporated - Vansant, VA

July 2013 to November 2014

I handled Inbound and Outbound calling. I worked with Bank Of America Debit Card issues, problems, or if the customer had any changes to the account.

Education

High school diploma

Souls Harbor Academy - Rosedale, VA

August 2011 to June 2013

High school diploma

Skills

• Microsoft word

• Power Point

• Excel

• Microsoft office (5 years)

• Fast Food

• Team Member

• Customer Service

• Food Service

• Cold Calling

• Sales

• Account Management

• Negotiation

• Upselling

• Sales Management

• Salesforce

Assessments

Sales skills — Proficient

May 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Retail skills: Shelf stocking — Proficient

February 2021

Receiving and storing merchandise or product.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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